This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The matress box spring was torn. Multiple dents in the refigerator rust in the shower. Very noisy. Did not feel safe.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
covid checkin too long..just me! cleanliness of room..NOT
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Check in was fine then it went downhill. There was trash on the floor of the room, very basic toiletries, bathroom counter pulled away from the wall and the bedding was very, very basic. The final straw was when we went down to get coffee they were out of cups so no coffee for us. We were told by the desk clerk that the cup shortage was because of COVID.
Business response:
Thank you for your candid evaluation. We are sorry we did not provide you with the clean and comfortable suite that you deserved. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. We would appreciate the opportunity to make it up to you on a future visit. Also, we apologize if the kitchenware was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better ex... read more
Maintenance forgot to install toilet seat
Business response:
Thank you for your recent stay and for your feedback. We would like to apologize for the issues you experienced during your stay. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback, and we do hope you will choose to stay with us again so we can show you the great stay you are familiar with and deserve. Sincerely, Hotel Management
Will try something different for Overland Park Check in required extra calls to management. Mold on the bathroom ceiling. According to the website information the kitchen was supposed to be stocked with utensils etc. but was not.
Business response:
Brent, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Just not happy. It's not what I expected from an hotel. They had a shortage of towels on our visit, the tub had rust in it. We ordered Doordash a couple of times and the front desk person wouldn't let them in until the delivery driver called my phone. Plus didn't have housekeeping come at all during our one week visit. I get it Covid-19 is here but come on at least once in the middle of our visit would of been good.
Business response:
Orlando, thank you for your review. We are sorry for the issues you mentioned and regret not meeting all of your expectations. We will bring your concerns to the attention of our staff as we continuously strive to improve. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We hope you will consider giving us another chance to prove we are ... read more
Not as good as rated Needs some TLC...towel rack was falling off the wall, carpet was nasty
Business response:
Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
My sheets were covered in dog fur. I dont think they changed the sheets just made the bed. The room smelled like wet dog and something. The floor was dirty obviously it was not swept or mopped. There was hair in the bath tub and sink. There was blood on my pillow case and pillow I took it back to the front desk and ask for a different 1 and told them about my issues and I was dismissed. Didn't get different sheets they handed me a pillow and pillow case I had to put it on myself. It was gross too so didn't use it either. Whe... read more
Business response:
Thank you for your review. We sincerely apologize for the cleanliness issue you encountered in your room. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry you did not experience the best of our staff. We will bring your concerns to the attention of our associates as we continuously strive to improve. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.