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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty There was a sign saying the rooms are cleaned and sanitized. Not true. Bathroom sink had hair wrapped around bottom of handle, there was a hole in the bedspread, there was plastic soda can holder and salad dressing packet tin refrigerator, window track was layers of dirt and debris.
We booked a non-smoking room with a king size bed. We walked in to find it had been smoked in so badly that it smelled like a bowling alley. Our king size bed had one blanket with a stain on it and two pillows. The light bulbs were almost all burnt out and it was clear this room had not been stayed in for several weeks. Dust everywhere and the stair door right outside our room was constantly being slammed from 5 am on.
Business response:
Jordan, please accept our apologies for the issues you outlined. Our team works hard to provide clean and comfortable accommodations; therefore, we are disappointed this was not your experience. We have addressed this with our team, and we are grateful for your patience. We hope you will give us another chance the next time you are in the area. We would love the opportunity to provide you with the flawless visit you deserve. Sincerely, Hotel Management
Questionable on cleanliness. One of 2 bathtubs would not drain. Food left in refrigerator. TV went out during a tornado watch so couldn’t stay updated or watch tv for most of evening.
Business response:
Thank you for your review. We apologize for the issues you encountered in your room and regret the inconvenience caused. We have shared your feedback with our housekeeping and maintenance team, and we are working with them to fix the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
TERRIBLE place. The rooms were dirty and smelly. Receptionist was very cold during check in. When i called to ask if i could get the room cleaned she told me to go get a refund and check out without apologizing for the inconvenience cause.
Business response:
Leylah, thank you for posting a review of your stay with us. It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your visit was less than satisfactory due to housekeeping and service issues. Please know that we are already taking appropriate steps to ensure future guests do not encounter the same problems, so thank you for bringing this to our attention. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typic... read more
WORST HOTEL EVER This hotel is trash! The lady at the front desk looks like she's on CRACK and she is very unprofessional! She was even caught sneaking into my room once I had left and came back! The rooms are so dated they are terrible. The beds are hard as a rock! I ended up leaving! DO NOT STAY HERE!
Business response:
Christina, thank you for reviewing your stay with us. We apologize that one of our associates impacted your experience in a negative way. Our staff genuinely cares about providing a great experience to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind her that our main goal is to provide outstanding customer care to our guests. We are also sorry for your disappointment with the overall condition of our room. We are co... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.