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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Stephanie, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
poor customer service I arrived at the hotel late, after getting off work. Once I arrived, there was no front desk clerk to be found. I located a phone on the wall and spoke with a worker that informed me it was after check in hours and to contact the third party for a refund. I was still charged for the room.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Carrie, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Todd, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Your concerns have been relayed to our housekeeping team, and together we will make sure corrective actions are taken so this doesn't happen again. We hope to receive a chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The hotel is old. It’s out of date and it’s dirty
Business response:
Lexi, thank you for choosing to stay at our hotel. Providing a fresh, clean suite for our guests is our highest priority, so we apologize that we fell short of this during your stay. We have addressed your observations with our housekeeping team for review and action. We are also sorry our property was not to your expectations. We value your concerns and hope you will give us an opportunity to redeem ourselves. Sincerely, Hotel Management
1. Terrible experience checking in and .checking out. No one at front desk both times . Won’t pick up phones . 2. Dirty room. 3. Room Entry Key cards stopped working 3 times Overall nightmare experience. This will be a brand of hotels , I will avoid for rest of my life .
Business response:
Thank you for reviewing our hotel. We are sorry for the difficulties you encountered upon check-in and regret the inconvenience you had due to the key cards. Your feedback has been discussed with the front desk team to make sure we are consistent with our service delivery. We have also shared your comments with our housekeeping associates to ensure we provide our guests with the clean accommodations they deserve. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.