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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At check in the hotel staff was unable to locate the reservation. We were also told that no double rooms were available. Afer a phone call to Expedia, we were able to check in. Hotel staff not helpful.
Business response:
Thank you for staying with us and for your review of your recent stay. We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we are sorry. We also apologize you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will give us another chance to rede... read more
It was stained and dingy. The bed was a full not a queen. It was a last minute booking and i won't be staying at this hotel again.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Bed bugs on the let out couch and the room was not very clean at all the appearance of the tub was very nasty. It’s been about three years since we stopped through and this quality of excellence has dropped tremendously. Very very disappointed not a fan of Kansas anyway.
Business response:
Dear Mrs.Otis, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Very dirty Very Dirty
Business response:
Thank you for posting a review of your recent stay. We are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Our room was dirty. After walking on the floors barefoot, the bottoms of our feet were black. The shower still had hair all over it from previous guests. The bed sheets had stains on them. Our refrigerator leaked all over the kitchen floor. This will likely be our last time staying at this location.
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your room. We take great pride in the service, cleanliness, and maintenance of our rooms, and we will use your comments to make sure this is not repeated going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
The front desk ran my credit again when I had already paid for my room online. When I asked why she was running my card again she said she wasn't. The room stank and the bathroom was filthy, hairs and mold in the shower and stained towels. Overland Park is a nice area of Kansas City, but this hotel is nasty and they will try to rip you off. When I called back and demanded a refund of the double charge for my room which they said they weren't doing, they said it would take a few weeks to get back to me about it and to keep ch... read more
Disappointed Hair in and around the bathroom sink, as well as on the sheets and pillows. Fleas all over my socks after walking across the room.
Business response:
Donna, thank you for your review of our hotel. We apologize for the difficulties you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. Thank you again for being our guest, and we hope you will reconsider and stay with us the next time you are in our area. Sincerely, Hotel Management
Get what you pay for I got what I paid for. It was a cheap room. Looked forward to an evening shower upon arrival. Water was freezing cold. Clerk changed the room for me quite easily. Both rooms smelled horrible and towels had stains. One room (nonsmoking) reeked of smoke & bad odor. Employees out front smoking. Floors had mud everywhere. Overall, run down and dirty, but kept my business costs down.
Business response:
Thank you for staying at our hotel. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention and want to let you know we are already working to address the problems you mentioned. We also apologize that your both room had an odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. We hope you will ... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.