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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pay attention to the poor reviews!!! First thing you notice old hotel odor. Get into room, notice dirty rag left in bathroom. Then I can’t turn on bedside light because bulb it burnt out. Go to put items in refrigerator and see a dirty appliance. Go to pull out sleeper sofa, and find zero extra bedding for it. Plus empty drink bottles, candy wrappers. At this point, we are in our pjs and not convenient to go to front desk for items. Go to take a shower, shower curtain is stained and moldy and area around drain is rusted. Gro... read more
Business response:
Thank you for your recent stay with us and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, so we can offer no excuses for this subpar performance. We have discussed your comments with our housekeeping team to make the necessary adjustments so that this does not happen again. We can ... read more
1. There was no breakfast, 2. Had to pay more for faster internet, 3 Didn't clean room and we had to bring towels to front desk. 4 Had to pay $25/day for small, 10 lb, dog. Other hotels are free.
Business response:
We are sorry you did not like the fee charged for the wifi and the pet-fee. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Also, we regret you could not take advantage of the breakfast. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Cigarette smell! Service was fin but room smelled horribly smoky like cigarettes in an unsmiling room/hotel. Gross!!!
Business response:
Josh, thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We hope you will visit us again so that we can make it up to you. Sincerely, Hotel Management
The property did not have the kitchen amenities advertised. The also did not have the room available that I reserved and paid for.
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the lack of kitchenware. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Scum When I walked in very old and drury in the lobby my first room air conditioner didn’t work then I was moved mind you it’s 11pm been traveling all day , then the other room remakes of sex and nast body order with an old out dated dirty room I was suppose to stay to nights but it was soo bad I left at 745 am a waste of my time and money I would never stay here
Business response:
Temeko, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I wasn't able to check in. There was no one available at the front desk, there wasn't anyone picking up the phone, the front doors where locked. Tried calling corporate and they told me Expedia had to take care of it. The sister location had a night auditor, and told me the Nall location was supposed to as well but they are always terrible with service. There was no excuse for this location to treat me this way. Expedia will not refund my deposit. Never booking with expedia again.
Business response:
Thank you for taking the time to review our hotel. Please accept our sincere apologies for the service problems you experienced when checking in. This is not the typical feedback we receive about our service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Also, we are taking every possible measure to make sure this does not happen again.We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerel... read more
Check in was a pain. They tried to charge me when i prepaid on expedia. After TWO phone calls to expedia they let me check in...
Business response:
Thank you for staying with us and taking the time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.