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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In No cookware in the kitchen even at the FRONT desk the refrigerator wasn't working
Business response:
Thank you for your feedback. We apologize for your disappointment with the kitchenware not available to you and for the issues with the refrigerator. Your feedback will be shared with the appropriate team so that they are more diligent going forward. We value your comments and do hope you will give us a chance to prove ourselves. Sincerely, Hotel Management
Terrible You could smell trash, only muffin and coffee no place close to eat. Plus the front desk did not know where to go to eat. No coffee pot in room. Plus Windows had dirt on them.
Business response:
Clark, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Terrible all aspects. Reserved room not available. No breakfast. Room was noisy, dirty, and bed was uncomfortable
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Filthy hotel. Great customer service - desk clerk The hotel was dirty. I could hear babies crying and it was very rundown on the inside. Other guests had animals. I saw at least 5. That is fine but not every guest wants animals in there hotel or in their room (I.e) just like a nonsmoker does not want a smoking room. The toilet did not work. I actually didn’t stay but 5 min. The hotel desk clerk Lizz W was EXTREMELY professional and helpful and helped refund my money to make things right. Before doing that she did offer me a ... read more
Business response:
Thank you for the review of your stay. We are glad you loved our courteous service provided by Lizz. She is a valuable asset of our team and will share your compliments to her for her great efforts. However, we are sorry for the odor and cleanliness issue you experienced. We also apologize for the disappointment you had regarding our property needing update and will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider giving us an... read more
Would not stay here The beds are very uncomfortable, the walls are thin, and the breakfast is coffee and a muffin. I would not stay here again
Business response:
A restful nights’ sleep is a must, and we regret knowing you were unable to sleep appropriately due to the discomfort you had with the bed and the noise issue. Also, we are sorry for the disappointment you had with breakfast. Your feedback is noted and will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The room had a very strong smoke smell, even though it was a non-smoking room. The kitchen and bathroom floors were filthy. We needed to use the pull out for our kids, they had no sheets or blankets for it. Some staff were very helpful, others were rude.
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.