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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I think your motel needs to place cameras on each floor. We kept having disturbances during the night and your people were not able to identify where they were coming from. If there had been cameras this would have been able for them to handle. At about 1:30 in the morning a person was hollering for their mom to open the door to the room. This was so loud it woke me up even though it was down the hall. About 2 hours later someone was very loudly pounding on a door. That time I called the desk. The people at the desk were ver... read more
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay and apologize our associates were not able to resolve your problem. We understand your frustration and have shared your comments with the front desk team so that they can tackle such situations in a better way going forward. We hope you will return to our hotel whenever in this area so that we can provide you with a night of restful sleep. Sincerely, Hotel Management
Weird smell through whole property. Smoke smell in my non smoking room. Outdated. Just didn’t feel clean
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues and the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Manag... read more
At check in the hotel staff was unable to locate the reservation. We were also told that no double rooms were available. Afer a phone call to Expedia, we were able to check in. Hotel staff not helpful.
Business response:
Thank you for staying with us and for your review of your recent stay. We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we are sorry. We also apologize you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will give us another chance to rede... read more
It was stained and dingy. The bed was a full not a queen. It was a last minute booking and i won't be staying at this hotel again.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Bed bugs on the let out couch and the room was not very clean at all the appearance of the tub was very nasty. It’s been about three years since we stopped through and this quality of excellence has dropped tremendously. Very very disappointed not a fan of Kansas anyway.
Business response:
Dear Mrs.Otis, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Very dirty Very Dirty
Business response:
Thank you for posting a review of your recent stay. We are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Our room was dirty. After walking on the floors barefoot, the bottoms of our feet were black. The shower still had hair all over it from previous guests. The bed sheets had stains on them. Our refrigerator leaked all over the kitchen floor. This will likely be our last time staying at this location.
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your room. We take great pride in the service, cleanliness, and maintenance of our rooms, and we will use your comments to make sure this is not repeated going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
The front desk ran my credit again when I had already paid for my room online. When I asked why she was running my card again she said she wasn't. The room stank and the bathroom was filthy, hairs and mold in the shower and stained towels. Overland Park is a nice area of Kansas City, but this hotel is nasty and they will try to rip you off. When I called back and demanded a refund of the double charge for my room which they said they weren't doing, they said it would take a few weeks to get back to me about it and to keep ch... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,090 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.