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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Drove to that location and no rooms and I had a reservation so they called to another location and luckily they had a room. Just the incovenience of driving to another location in bad weather. Would have helped if we were notified before
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The hotel is filthy. The staff is rude and even went so far as to curse at me. I think you would be better off sleeping in the gutter than staying at this filthy hotel where meth heads are lurking around every corner and the rooms are disgusting.
Business response:
We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". We apologize for the cleanliness issue and the rude behavior of our team members. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Ranisha, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Expedia sent me a comformation number and all and I still had to pay FULL PROCE
Business response:
You may not have been provided with Expedia Virtual Card information which would require payment at the hotel. Your confirmation number simply confirms your reservation. Thanks for staying with us and we hope to see you again soon.
We went down for our nieces wedding. We arrived around 930 pm of Friday. The staff was rude.like we were disturbing him. .When my son went to shower he found a wad of someones hair on the wall in the shower. As we were getting ready for bed, we found a cigarette butt under the bed. The next evening when we returned from the wedding, we discovered that towels were not changed and trash was not taken out. My husband went and asked at the front desk for fresh towels and he was told that they didnt have any clean ones. When we c... read more
Business response:
Thank you for being our guest. We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue in your room and that our team wasn't able to provide you with fresh towels. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your both's trust and earn your highest marks in the near future.... read more
Lobby was locked at 11 pm, I called earlier in the day to tell them I would be arriving at 11:30 or later. Had to find somewhere else to stay at midnight.
Business response:
We are sorry that we couldn't accommodate you this time and regret the inconvenience caused to you. Your feedback is shared with the front office team to be diligent going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.