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Extended Stay America - Kansas City - Overland Park - Nall Ave.
- Hotels
- Overland Park, KS
About this business
Location details
5401 W. 110th St., Overland Park, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont go there Dirty towels, No ice no cups no maid service I was told that if i wanted clean towels i would have to bring them down to front desk. As far as ice goes i was told that you have a refig.in my room and it has ice tray but they were empty. I was also told that sense i had booked thru a thrid party i should have read thd fine print that whould have explained all of this. I tried calling other hotels in the area but was all filled. If i could habe found another place i would have left.
Business response:
Larry, thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kindly note, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minim... read more
Dirty bathroom - no service at all
Business response:
Mark, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hote... read more
Phhssst! Super nasty and sheets had not been changed since last booking :-/. Staff was friendly but place needs a change in housekeeping staff and policy. Floor was nasty cabinets had left over food in them and fridge looked like it had tried to run away and fell down several flights of stairs.....:-(. There was hair on pillow cases and on mattress sheets between wall and mattress (yuck). Just spend 30 bucks more and stay some where else and get real rest not wandering about bed bugs all night.... on plus side front desk sta... read more
Business response:
Mollie, thank you for being our guest. Although you were pleased with our courteous front desk associates, we apologize for the cleanliness issues you encountered while you were here. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please con... read more
There was pizza boxes in the fridge left from previous ppl and I happen to come across a cockroach in the bed. The room was also dusty and there was a few hairs on the bath towel. I'm disgusted & disappointed.
Business response:
Thank you for staying with us during your visit. It was disheartening to read your review regarding your disappointment with our cleanliness. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Si... read more
Bad Experience - won't stay again First of all, the room I reserved was not what i got. I wanted (2) queen beds, and was given a room with 1 king. That doesn't work for 3 people. The front desk person told me that there was not more rooms available that fit what I requested. He was nice enough to upgrade our room, but i still had to sleep on the worst pull out bed ever. The shower had hair in it, and the kitchen floor was extremely sticky. It was overall a bad experience, and we would have stayed some where else, if it wasn'... read more
Business response:
Shane, thank you for being our guest. We apologize for the mix-up with your reservation and for not providing you with a clean room. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We have also shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Never again There's no good the place was dirty that stank no hot water in the morning to take a shower besides that it wasn't
Business response:
Jason, thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered while you were here and the inconvenience you had due to the lack of hot water. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please consider giving us another opportunity to pr... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Nall Ave.
How is Extended Stay America - Kansas City - Overland Park - Nall Ave. rated?
Extended Stay America - Kansas City - Overland Park - Nall Ave. has a 3.3 star rating with 2,053 reviews.
When is Extended Stay America - Kansas City - Overland Park - Nall Ave. open?
Extended Stay America - Kansas City - Overland Park - Nall Ave. is open now. It will close tomorrow at 12:00 a.m.