Extended Stay America - Kansas City - Overland Park - Nall Ave.

Anonymous 

on Expedia

6 years ago

Terrible all aspects. Reserved room not available. No breakfast. Room was noisy, dirty, and bed was uncomfortable 

Anonymous 

on Expedia

6 years ago

Filthy hotel. Great customer service - desk clerk The hotel was dirty. I could hear babies crying and it was very rundown on the inside. Other guests had animals. I saw at least 5. That is fine but not every guest wants animals in there hotel or in their room (I.e) just like a nonsmoker does not want a smoking room. The toilet did not work. I actually didn’t stay but 5 min. The hotel desk clerk Lizz W was EXTREMELY professional and helpful and helped refund my money to make things right. Before doing that she did offer me a ... read more

andrea 

on Expedia

6 years ago

Would not stay here The beds are very uncomfortable, the walls are thin, and the breakfast is coffee and a muffin. I would not stay here again 

Recentguest 

on Expedia

6 years ago

The room had a very strong smoke smell, even though it was a non-smoking room. The kitchen and bathroom floors were filthy. We needed to use the pull out for our kids, they had no sheets or blankets for it. Some staff were very helpful, others were rude. 

Anonymous 

on Expedia

6 years ago

Pay attention to the poor reviews!!! First thing you notice old hotel odor. Get into room, notice dirty rag left in bathroom. Then I can’t turn on bedside light because bulb it burnt out. Go to put items in refrigerator and see a dirty appliance. Go to pull out sleeper sofa, and find zero extra bedding for it. Plus empty drink bottles, candy wrappers. At this point, we are in our pjs and not convenient to go to front desk for items. Go to take a shower, shower curtain is stained and moldy and area around drain is rusted. Gro... read more