This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will Pick a Different Hotel Next Time The rooms are dated. We only had one towel when we entered the room and there were no plates, cups, or silverware in the kitchenette. The shower head barely delivered enough water to get you wet and the temperature control for it took about a minute to reach final temperature after a change. The second floor hallway had a funky odor.
Business response:
Michael, thank you for sharing your feedback. Please accept our apologies for the cleanliness and maintenance issues you encountered during your stay. We have immediately bought this to the attention of respective team heads to make sure no future guest experiences the same. Kindly know the kitchenware of your room is kept at the front desk to ensure its cleanliness, and it is always available upon request. We hope you will consider us another opportunity to make it up to you. Sincerely, Hotel Management
I hate to ever give a bad review, but the only good thing I can say is that the poor woman at the front desk was very sweet, but hugely overworked. She was sweating when she got to the desk and said she needed to check our room before we went up because she’d been working alone for many hours and hadn’t had a chance. It was obvious she just touched it up and it hadn’t been cleaned. The sheets had hair on them. There was a bug in the tub and when I tried to rinse it down the water wouldn’t drain. My daughter had just played a... read more
Business response:
Traci, thank you for choosing our hotel. We appreciate your feedback, and we are sincerely sorry your stay was not the pleasant experience you deserve. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at al... read more
We stayed overnight at this property, and roaches were crawling everywhere. My wife hates roaches and couldn’t sleep that night!
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you and your wife had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the outside insect situation to our attention. We have our pest control company scheduled to look into the matter quickly. We hope to have another chance to show you both our hospitality in the near future. Sincerely, Hotel Managem... read more
Within the first few mins of being in our room we found 4 cockroaches. We did ask for a full refund I was told that it was credited back to my card but I haven’t seen it yet. I will never stay at this hotel brand again. Highly disappointed
Business response:
Crystal, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. Meanwhile, we request you to reach out to us as we would be happy to resolve any queries you may have. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Bugs in the bathroom, beds hard as a rock, no Kleenex’s in the room, no trash can in bathroom. Found a used fork by one of the beds, nothing was plugged in when we got to the room, lamps, clock and so on.
Business response:
Aaron, thank you for your honest evaluation. We apologize for the mistakes made when servicing your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Our stay here was meh the place was older and a little ran down. The kicker for me though was a roach I told the front desk and she was emotionless about it indicating to me this was a regular thing. Also VERY disappointed they didn’t serve breakfast but considering the roach in our room they may have did me a favor. NEVER again here and it wasn’t even that cheap.
Business response:
Heather, thank you for taking the time to share your feedback. We apologize for the unpleasant encounter you had at the front desk. We will review this appropriately and take steps to elevate our service delivery. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nothing to like about this property except it's proximity to the area hospitals. Don't ever stay here! Before I went through the front door I noticed a trash can full and running over on the ground. The carpet in the foyer was nasty with dog hair everywhere. The floor around the check-in desk was filthy with numerous liquid splatters and stains. The elevator floor was completely covered with muddy dog tracks and hadn't been cleaned in months! When we got in the room it was freezing cold with the AC turned all the way down to... read more
Business response:
Randall, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. It is never our intention to let down any of our guests, so we sincerely apologize for the issues you encountered with our accommodations. We are taking appropriate steps to make sure we are seamless in our service delivery. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.