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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs in the bathroom, beds hard as a rock, no Kleenex’s in the room, no trash can in bathroom. Found a used fork by one of the beds, nothing was plugged in when we got to the room, lamps, clock and so on.
Business response:
Aaron, thank you for your honest evaluation. We apologize for the mistakes made when servicing your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Our stay here was meh the place was older and a little ran down. The kicker for me though was a roach I told the front desk and she was emotionless about it indicating to me this was a regular thing. Also VERY disappointed they didn’t serve breakfast but considering the roach in our room they may have did me a favor. NEVER again here and it wasn’t even that cheap.
Business response:
Heather, thank you for taking the time to share your feedback. We apologize for the unpleasant encounter you had at the front desk. We will review this appropriately and take steps to elevate our service delivery. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nothing to like about this property except it's proximity to the area hospitals. Don't ever stay here! Before I went through the front door I noticed a trash can full and running over on the ground. The carpet in the foyer was nasty with dog hair everywhere. The floor around the check-in desk was filthy with numerous liquid splatters and stains. The elevator floor was completely covered with muddy dog tracks and hadn't been cleaned in months! When we got in the room it was freezing cold with the AC turned all the way down to... read more
Business response:
Randall, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. It is never our intention to let down any of our guests, so we sincerely apologize for the issues you encountered with our accommodations. We are taking appropriate steps to make sure we are seamless in our service delivery. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Manag... read more
Good street presence. Room looked over a greenspace. Staff was friendly and helpful. Room was dirty. Broken outlet, missing coverplate, smoke detector covered with plastic bag, dirty floor and surfaces.
Business response:
Sandy, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Liar
Business response:
Sajjad, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was not completely clean. There was visible trash under the refrigerator & dried food on the front door of the refrigerator. The alarm clock did not work & looked like wire had been cut. Advertise "free grab and go breakfast" which consisted of "coffee only."
Business response:
Jalyn, thank you for your candid evaluation. We regret your disappointment with the breakfast and apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your feedback with our maintenance team regarding the concerns you outlined and make sure the problems are resolved. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Unpleasant Stay Reservation made & paid b4 arrival. When I arrived I was told there's a 100.00 deposit. The elevator was FILTHY. Reserved & paid for a queen bed, it was a double, bathroom was dirty stool had burn matk on seat. Outside of refrigerator was FILTHY
Business response:
Karen, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. We h... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.