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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok, but.. Pillows seemed like they were never washed and smelled of sweat. I forgot two chargers in the outlets next to the bed when I checked out. Called about it, but they "couldn't find them".
Terrible The check-in process took forever, the girls working weren't very knowledgeable at all. The room smelled of cigarette smoke, towels in the bathroom on the counter were stiff & stained. The sink was dirty as well as the tub. It was a very terrible experience.
Never Again The room had not been cleaned. Hotel slow to take action. This was our last straw for Extended Stay America.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that your room was not clean and that our staff was slow to react to this issue. To uphold our company's high standards, we will make sure our rooms are inspected for cleanliness moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
A nights stay The staff was always unavailable. The room has a bad odor and it need a good cleaning.
Toilet wasn't clean neither was the bath tub The toilet had gunk around it & shower curtain looked like it hadnt been changed in months there was caked on dirt all on it & the bath tub had dirt on the inside wasnt a pleasant stay at all probably wont go back.
Business response:
Your review for our hotel was recently brought to my attention. The cleanliness issues in your bathroom you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have addressed your issues with our housekeeping staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're ... read more
The hotel smelled bad. The tv did not work well. Did not look or feel clean. Would not stay again.
Unsatisfied and disgusted. Other than the fact that there was no room service availabe, multiple bugs in my bed and no pots or pans for my room with a full kitchen, there was a very bright hotel light right over my window that shined into my room through out the night making it hard to sleep. But what really set me over the edge is when I was going through the room the night before my checkout and I find a baby bottle with milk in it that had already turned into that chunky cottage cheese texture. Which makes me question how... read more
Business response:
Thank you for the feedback about your stay at our hotel. The cleanliness issues you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am working with my housekeeping staff to review our cleanliness and inspection standards. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Last minute choice/availability.... The walls are thin. I heard my neighbor snoring. The staff has basic courtesy but does not go out of their way. My toilet was broken, I reported it. It wasn't fixed, I was handed a plunger. I fixed it myself. My shower was not clean, I had to use dishwash soap and clean it before I could use it.
Business response:
We appreciate you taking the time to write a review of your experience with us. The situation you described regarding the level of service and cleanliness that you experienced is truly regrettable. Please accept our apologies. We have discussed your review with our staff and are working to ensure we always go above and beyond for our guests. We will also begin inspecting our rooms more frequently to make sure they meet our standards. Thank you again for bringing this to our attention. We hope to have another chance to provid... read more
Non-smoking rooms were smoky When we checked in the first room we were given smelled very heavily of cigarette smoke. The front desk graciously gave us a different room which at first smelled fine but a few hours later when we returned after the royals game it too smelled badly of smoke. Don't know if the ventilation system is bad or what but I wouldn't recommend it if you are sensitive to cigarette smoke.
Business response:
We received a copy of your review, and wanted to take a moment to personally respond. We are sorry to hear that your room smelled of smoke. To prevent this from happening again, our staff will work harder to enforce our non-smoking policy and to ensure that our hotel smells fresh at all times. We are grateful for the feedback you provided so we are able to continually improve our hotel. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,376 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.