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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad customer service When we book this hotel breakfast is included but no breakfast only Apple , snakes bar , this is cheating customer to make money, front desk customer was bad when we check in , I will never recommend any body. When we checked out , I asked tecipet the lady said no , you get only by email because I booked on line but I booked online got tecipet before
The room was ok, although there were ants in the kitchen. Would be nice if glasses and silverware are provided.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. Moving forward, I will work with our front ... read more
Not impressed Room was in reasonable condition, but had a stale/unpleasant smell. Food was left in cabinets from prior guests. All kitchen utensils have to be requested from the front desk. Breakfast is hardly that...coffee, granola bars, muffins, instant oatmeal...that's it.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
WORST EVER IN MY LIFE TIME. The worst stay ever. The phones didn't work and the AC was also out. When I went down to talk to the front desk, he acted like he knew about the issues but said it was the last room. NEVER AGAIN WILL I EVER BOOK AT EXTENDED STAY AMERICA!!!!!
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that we failed to meet your expectations. Please accept my apology. In response to your feedback, I will have our maintenance engineer inspect our rooms to ensure that everything is functioning properly and will make sure that we are providing each guest with professional customer service. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to sho... read more
Smelly place The room smelled terrible. There was only one trash can in the room. There was no blow dryer. It looked nice from the outside, but the room was run down. There were stains on the carpet and part of the counter top was broken. There are no ice machines in this hotel.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the room conditions is truly regrettable. We are very sorry for your experience. In response to your feedback, I will coach our staff on our cleaning and room inspection procedures to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience a... read more
Not for us My husband and I stole away for a quick weekend getaway. We chose this hotel for it's location, and price. We were disappointed in our stay. The room featured a full kitchen, BUT you had to go downstairs if you wanted utensils, plates or glasses. The bathroom was tiny. The positive about this place was that the grab & go breakfast was nice, with an assortment of breakfast bars and oatmeal, along with tea and coffee. While not a horrible stay, it just wasn't the place for us.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not as good as before The counters and cabinets were filthy. Didn't look as if they had been cleaned at all. Stains on the bed.
Business response:
The feedback provided in your review is much appreciated. I am so disappointed to hear about the housekeeping issues you experienced during your stay. Please accept my apology. I discussed your comments with the team, and we will be reviewing our room inspection procedures. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Never Again Horrible very dirty and needs repairs/updated
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.