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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a strong dog smell and wasn't very clean. I'm sure it could have been worse, but it was definitely not good. The walls are very thin and you can hear everything happening out in the hall and in neighboring rooms. It wasn't fun trying to sleep while the people next door were having loud, and I mean loud, sex. There are plenty of other hotels in the area. I'd recommend staying somewhere else.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanliness and noise issues is truly regrettable. We are very sorry for your experience. I met with the staff, and we have discussed your housekeeping issues to ensure that our rooms meet our company’s high standards as well as reviewing how to handle noise issues. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a bette... read more
A Our room smelled like a wet dog
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with our hotel. As this hotel’s manager, I can assure you that I have spoken with our housekeeping staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across th... read more
The arrangements were minimal. I did not like the dark black and brown decorations in the room. The refrigerator motor kept me from getting a good night sleep.
Not exactly "clean". While the property is in a nice area and the building appears fairly new and kept up, my overall experience was dampered by the cleanliness of the room I was given. After entering my room, I couldn't get the lamp beside the bed to turn on. A quick look behind the nightstand revealed that the plug had been pulled (probably by the previous guest). I reached behind the nightstand to retrieve the cord only to find an empty Starbucks coffee cup lying there in the floor. I went to unload my pockets on the kitc... read more
Very loud but clean I would not stay here again. The room was clean but it was very loud and the bed was very uncomfortable.
Ok, but.. Pillows seemed like they were never washed and smelled of sweat. I forgot two chargers in the outlets next to the bed when I checked out. Called about it, but they "couldn't find them".
Terrible The check-in process took forever, the girls working weren't very knowledgeable at all. The room smelled of cigarette smoke, towels in the bathroom on the counter were stiff & stained. The sink was dirty as well as the tub. It was a very terrible experience.
Never Again The room had not been cleaned. Hotel slow to take action. This was our last straw for Extended Stay America.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that your room was not clean and that our staff was slow to react to this issue. To uphold our company's high standards, we will make sure our rooms are inspected for cleanliness moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
A nights stay The staff was always unavailable. The room has a bad odor and it need a good cleaning.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.