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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not exactly "clean". While the property is in a nice area and the building appears fairly new and kept up, my overall experience was dampered by the cleanliness of the room I was given. After entering my room, I couldn't get the lamp beside the bed to turn on. A quick look behind the nightstand revealed that the plug had been pulled (probably by the previous guest). I reached behind the nightstand to retrieve the cord only to find an empty Starbucks coffee cup lying there in the floor. I went to unload my pockets on the kitc... read more
Very loud but clean I would not stay here again. The room was clean but it was very loud and the bed was very uncomfortable.
Ok, but.. Pillows seemed like they were never washed and smelled of sweat. I forgot two chargers in the outlets next to the bed when I checked out. Called about it, but they "couldn't find them".
Terrible The check-in process took forever, the girls working weren't very knowledgeable at all. The room smelled of cigarette smoke, towels in the bathroom on the counter were stiff & stained. The sink was dirty as well as the tub. It was a very terrible experience.
Never Again The room had not been cleaned. Hotel slow to take action. This was our last straw for Extended Stay America.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that your room was not clean and that our staff was slow to react to this issue. To uphold our company's high standards, we will make sure our rooms are inspected for cleanliness moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
A nights stay The staff was always unavailable. The room has a bad odor and it need a good cleaning.
Toilet wasn't clean neither was the bath tub The toilet had gunk around it & shower curtain looked like it hadnt been changed in months there was caked on dirt all on it & the bath tub had dirt on the inside wasnt a pleasant stay at all probably wont go back.
Business response:
Your review for our hotel was recently brought to my attention. The cleanliness issues in your bathroom you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have addressed your issues with our housekeeping staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're ... read more
The hotel smelled bad. The tv did not work well. Did not look or feel clean. Would not stay again.
Unsatisfied and disgusted. Other than the fact that there was no room service availabe, multiple bugs in my bed and no pots or pans for my room with a full kitchen, there was a very bright hotel light right over my window that shined into my room through out the night making it hard to sleep. But what really set me over the edge is when I was going through the room the night before my checkout and I find a baby bottle with milk in it that had already turned into that chunky cottage cheese texture. Which makes me question how... read more
Business response:
Thank you for the feedback about your stay at our hotel. The cleanliness issues you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am working with my housekeeping staff to review our cleanliness and inspection standards. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.