Extended Stay America - Kansas City - Shawnee Mission

Memi 

on Expedia

8 years ago

Hotel not as expected Not up to par on the visually pleasing room features. Room was dirty and missing towels. Staff was very pleasant and understanding. Personally will not be visiting again 

Anonymous 

on Expedia

8 years ago

Basic amenities missing I had no top sheet, blanket or washcloth provided, as well as no TV remote. After asking all they could get me was the top sheet and remote as they "didn't have" any blankets or wash cloths. 

Anonymous 

on Expedia

8 years ago

Need no basics, this is the place We had to call to get a shower curtain. There's holes in the wall and the ceiling. They only vacuum around the bed, not underneath it. So don't lose nothing under the bed. Walls are thin so you'll hear your neighbors. 

Anonymous 

on Expedia

8 years ago

Pass. This facility is worn, DIRTY, and unpleasant. Its only saving grace was its convenient location. Take a pass on Extended Stay America... 

Michael 

on Expedia

8 years ago

There was a loud thumping noes all night long. Don't know if it was coming from the room above me or next to me. Keep me up all night into the morning. 

Anonymous 

on Expedia

8 years ago

It was terrible. We had no towels, no soap, no shampoo, and when we asked for some towels we were told there are no clean ones currently and we had to wait for them to get clean. How does a hotel run out of clean towels?! 

Anonymous 

on Expedia

8 years ago

Unfortunately, I was very disappointed with my stay at Extended Stay America. I arrived at the hotel around 11:30 pm. I had already previously booked the room the the hotels.com app so ideally all I needed to do was show up with my confirmation information and get my room. I ended up staying outside the lobby door for 10 minutes calling the front desk trying to get into the lobby because he door was locked. I'm not against them locking the door during the night to keep employees safe. I think that's perfectly fine but someon... read more

Jennifer 

on Expedia

9 years ago

Beware Room was very small! Candy wrappers on the floor behind toilet, also trash on floor by the bed.. Obviously wasn't cleaned well! Dirty bathtub...I didn't want to even shower in there. And worst of all I went to the restroom before bed and there was a huge cockroach climbing up the door ....leave the bathroom to then see one on the kitchen countertop too!!!!!