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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean beds...........................................,,,............................................…………,…………;………………………………………………………,X
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. Please rest assured that your comments have been shared with the team in an effort to improve our service and facilities. We hope you'll give us another chance the next time your travels bring you this way. Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. We hope you will consider staying with us again. Sincerely, General Manager
Business response:
Ignacio, on behalf of our entire team, I would like to offer my sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. I hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
I love this hotel, this was my second stay. The bathroom was gross... it had garbage from previous people. It had hair all over the bottom of the tub. The tile part of the floor in the kitchen was extremely sticky. There was something nasty dried across the tv screen. The trash can still had trash in it from previous tenants.
Business response:
Thanks for taking the time to post a review. We apologize for letting you down with regard to the cleanliness of your room and regret the inconvenience it caused. We have procedures in place to inspect every room after it has been serviced. Our housekeeping team has been informed and will take whatever action is needed to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us another chance to make a better impression. Sincerely, General Manager
Uncomfortable! Wouldn't stay here again. The bed was terribly uncomfortable. The pillows were old and flat. We tried for three days to get a second washcloth and they didn't have any. The Wi-Fi didn't work. We would have moved but everything else around was booked due to graduation. The only saving grace was that it was fairly clean.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We ensure you that your concerns will be shared with the management team so that our future guests do not experience the same. We can certainly do better, and we hope you will consider giving us another try. Sincerely, General Manager
GREED WILL LOOSE YOU CUSTOMER'S This was a Nascar weekend with my family. THUSDAY WE GET TO HOTEL . GO TO CHECK IN SHOW THEM MY PAPER OLY TO HAVE THEM THROWN BACK AT AND TOLD I JUST WANT CREDIT CARD AND ID. NEXT DAY I GO TO CHECK IN MY DAUGHTER BECAUSE I HEARD THEM SAY WE HAVE OVER BOOKED. THEY TOLD US SHE ONLY HAD ONE NIGHT. I NEW BETTER WE AGAIN HAD THE PAPER MANAGER TOLD ME HE WOULD TAKE CARE OF THIS. ONLY TO BE AT THE RACE ON SAT AND GET A TEXT THAT MY DAUGHTER HAD TO GET OUT OF ROOM .JUST WANTED TO TELL THE FRONT DESK T... read more
Business response:
Diane, we are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to o... read more
Horrible, filthy rude place Lobby was closed upon check-in had to wait over 1 minutes for someone to be called to the door and check me in. Get to my room beer had been spilled previously on the night stand and stained one of the hotel laminated tv guides was it clean? NO so i was stuck smelling beer all night. Next, mirrors were filthy and it was hair all in the bathtub. Next discovery after all of this???? No wash towels in the bathroom ended up having to use a dry towel to bathe. I would not recommend this place to anyone... read more
Business response:
Britt, I sincerely apologize for the service and cleanliness issues you encountered while here. You are absolutely correct to expect a clean environment when staying with us. We will revisit our deep cleaning program to ensure our suites are cleaned before guest occupancy. We regret the inconvenience it caused. Your concerns will be shared with the respective teams in an effort to improve our guest experiences. We hope you will consider and give us an opportunity to serve you better in the near future. Sincerely, General Ma... read more
HORRIBLE STAY I just stayed there in room 128 i believe it was, on Saturday May 6th. I need to explain that i am not happy at all with my stay and care of that hotel. When we got in our room i saw that we had a queen bed and a pull out couch!! That is not at all what i reserved! I had reserved a room with 2 queen BEDS!!!! Not a queen and a pull out. Then when we were getting ready for bed that night, there was no sheets or pillows for the pull out!! So we went to the lobby and asked and the lady said oh i will get you some. ... read more
Business response:
Bryce, It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our ... read more
Look elsewhere unless you want a cheap dirty room. Our room had 3 pillows, no complimentary soap or shampoo, 3 towels. The bed sheets and bed looked older and the floor was not even vacuumed. Overall, it's perfect for a group of guys but I wouldn't take my family here again.
Business response:
Dan, please accept our apologies for the cleanliness issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. We also regret your disappointment with the in-suite amenities. Since our suites are designed for long-term guests, these guests often bring their own bath amenities, so we keep toiletries at the front desk and it’s always complimentary. We are sorry if we didn’t communicate this to you at check-in. We hope you will give us another opportunity to have ... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.