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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Charles, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Business response:
William, Thank you for choosing to stay with us. Please accept our sincere apologies for any discomfort caused during your stay. We hope to welcome you back soon for a better experience. Sincerely, General Manager
All Extended Stays are NOT! Created equal The first room that they gave me I did not enter. I could see through the window that the bed was not made s looked as if someone was staying in a hotel the room. The 2nd room there were old wire hangers in the closets, plastic grocery bags in the drawer, and a can of beached beans in the cabinet. The clock radio was not plugged in and had crust of dirt within the levers. The remote would not work, the batteries were stuck in the remote. I turned on the TV on the side on the TV. The ... read more
Business response:
Aundrea, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a much better experience going forward. Your feedback has been shared with the respective teams, and we assure you we are working hard to improve service and facilities. I hope you ... read more
Just don't bother I never got a chance to stay, my reserved room was given away before my arrival. It was unfortunate to have to find another room at 3 am, after travelling 12 hours. When you give hotels like these a chance despite the previous negative reviews, you think, "No, a bad experience won't happen to me", but if you book here, be forewarned!
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. I truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Business response:
Emilee, please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Overbooked...They won't refund your money! I arrived at the hotel only to be told that they were overbooked so I had to find another hotel to stay at. I come to find out they still charged me for the hotel stay. I called about the charge on my credit card and I was told that I was a "no-show" so I was billed for it. If I was a "no-show," then I how did I know they were overbooked?????? Since I didn't stay there, I will give them the benefit of the doubt on condition and comfort of the hotel so I gave them an OK rating on tha... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
One of the worst experiences yet. My room did not have towels or toilet paper and I had to wait another 45 minutes for them to bring them. The latch lock on the door was also broken so the feeling of security wasn't there. Ended up checking out that same day and getting another hotel.
Business response:
Irene, we are extremely sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we sincerely apologize for missing the mark this time. Kindly be assured, we are taking immediate steps to prevent these issues from happening again in the future. We truly regret the inconvenience caused, and please come back soon so we can regain your trust. Sincerely, General Manager
Do not stay here! We reserved a Queen studio with a pull out couch, when we got to the hotel they told us that they upgraded us. We get to the room and it is 2 full size beds not a queen bed. We call and complain and they said they would give us a night free. As we are looking around the kitchen trash from the previous stay was not dumped. We call again to complain, they said they will be right up to get it fixed and gave us another night free. We left went to dinner and came back the trash still was not done. We put the tra... read more
Business response:
Jessica, thank you for evaluating your experience. We're sorry you experienced so many difficulties during your stay with us and regret the inconvenience it caused. I will use your feedback as a training tool to improve our service and facilities moving forward. Please reach out our front desk for any further queries you may have. We hope you will give us another opportunity to serve you better on your next visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.