This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here The receptionist was nice. The rooms were old and dirty. They charge a 200 depositand take 9 days to give it back!!
Business response:
Dear Christi, we apologize for your experience and not meeting your expectations. We do not take these concerns lightly, especially the cleanliness. We will address this matter with our housekeeping team to ensure that it does not happen again. Additionally, the deposit post departure is sent via mail; hence takes time to reach back to you. Please feel free to contact us at the front desk for any further assistance. We hope to have an opportunity in the future to provide you with the flawless stay you deserve. Sincerely, Hot... read more
Staff felt a bit rude as soon as I arrived. My check in time was pushed back an hour because the rooms were still being cleaned. Both rooms were dirty. I had to request to the sheets to be changed because they were stained. The room smelled very bad but couldn’t do anything about it.
Business response:
Dear Maria, thank you for staying with us. We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our team to be unresponsive to the needs of a guest when made aware of a problem, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team and will use this as a training opportunity to improve our service delivery. Thank you for your feedback. Please ... read more
This place was infected with roaches. Wouldn’t recommend this place to anyone.
Business response:
Dear Loretta, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will give us a second chance to deliver the outstanding experience you should always ex... read more
The property outside was under construction in places and there was garbage piled outside rooms getting to our room on the second floor. The stairs closest to our room were closed so we had to use other stairs. The room was decent, but the bed spread was thin and almost gauzy, with thin pillows and no extras. The inside rooms were clean and the property was quiet.
Business response:
Dear Kelley, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Had a confirmation number. Room paid for when I got there was told that is oversold and had to go to a different. I will not recommend this hotels to nobody
Business response:
Dear Angelo, thank you for sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincere... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.