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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked in I told the front desk that I had paid already for the room through Expedia. He said that didn't matter and that he still had to charge me for the room. I tried to show him my receipt and he didn't care to look at it. The shower curtains had mildew and very moldy, hair all over the bed linen and bathroom. I used to work at the front desk and housekeeping for a hotel, I know how hard hair is to get off but they had no care and they need to buy new shower curtains. Also, the front desk, should be more accommod... read more
Business response:
Dear Kellie, we are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us. Sincerely, Hotel Management
Overbooked. Never called us. Had to go to another hotel at 11pm when we arrived.
My guest was not reserved a room when she arrived at the property
Business response:
Dear Yaa, we are sorry for the issues your guest experienced with the reservation. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have a future opportunity to welcome them. Sincerely, Hotel Management
I was put in an upstairs room that was very inconvenient from where I had to park. The place was unkempt inside and out. Trash outside. Cockroaches snide. Toilet had not been cleaned. Part of kitchen floor was oily/not washed. The staff was super. I was glad I only had to stay one night.
Business response:
Dear Sally, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The room was full of bugs. It was disgusting. Staff was very rude.
Business response:
Dear Brant, thank you for being a guest in our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Also, we regret the behavior of our staff, and we understand your disappointment. Your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression ... read more
Leaky Air Conditioning The air conditioning in the room was leaking and they had towels piled up under it to control the leak. We asked for another room and supposedly they didn’t have another one we could move to.
Business response:
Dear Rachelle, we hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again for a flawless stay. Safe Travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.