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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While I don’t know about the hotel as I couldn’t stay there, I can say be careful with how they charge you…I was turned away last Saturday because the had no power due to the storm (which I completely understand), but then was charged a no show fee. I tried reaching the property multiple times with no answer (maybe still no power? But doubtful), and finally reached out to corporate guest services. The first rep hung up on me and the second said I would receive a call back within 24 hours, but that didn’t happen. Finally had ... read more
Business response:
Dear Christina, Thank you for taking the time to review our hotel. It is disappointing to read about your concerns, and we apologize for any frustration this has caused. Please know that processing transactions and refunds can take your bank a few business days. However, we hope you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about this matter, and we hope you give us another opportunity to redeem your confidence in us once again.Sincerely,Hotel Management
This is an old hotel in need of updating, catering to people who are on a budget. I was surprised at the quality and condition for the hotel chain name and brand. I would not choose this chain again, and nothing could convince me to stay here for an extended stay.
Business response:
Dear Jonathan, Thank you for choosing us. We regret you were not entirely satisfied with the quality and condition of our accommodations and that you felt they required updating. We are pleased to say we are in the process of finalizing the details of our upcoming remodel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you allow us to make it up to y... read more
Strait to the point…go somewhere else if possible. Terrible. On first arrival for check in we were asked to come back later. When we came back later our room was not ready (understaffed I was told) and there were no other rooms available. We had no bed comforters but luckily we made due…the A/C worked but was really the only saving grace. I recommend going anywhere else than this if in KC. We will too if there’s another time. Overpriced dump.
Business response:
Dear Guest, Thank you for choosing us. Reading your post after your recent visit to our hotel is disappointing. Providing clean and comfortable accommodation is always our priority, and we regret missing anything on this part. We understand your frustration with not having the room ready on arrival. Customer service is our prime concern; we are proud of it, but it was not in your case. Please give us another chance to improve these services and regain your trust by staying with us again. We promise better hospitality as we a... read more
After paying for my room on Expedia I arrived at the property and I was told that I could not have my refund and there was no room available it took me more than 2 hours of begging basically for a room before I was actually permitted to get a room that I paid for Because I was traveling for business and I've never been to this part of the country before I did not know how terrible this particular side of town was this is not for tourists this particular place is for locals who are homeless or on the verge of being homeless a... read more
Business response:
Dear Emmanuel, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting to be checked in. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Moreover, reading your comments regarding illegal activities is disheartening, as we don't encourage such affairs in and around our hotel premises. Thank you for bringing this to our attention; we will look into the matter further. We are wholly committed to re... read more
roaches in the room, not super cleanly
Business response:
Dear Katie, Thank you for choosing our hotel and sharing your review. We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
Bad choice Not a good place to stay arrogant staff not clean no staff around at check-in have to wait 25 minute
Business response:
Dear Mohammad, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. While we ... read more
The lady at desk was not helpful. Overbooked!!!
Business response:
Dear Harjinder, Thank you for sharing your feedback regarding your recent experience at our hotel. We apologize for any inconvenience caused by the lack of assistance from our front desk staff and the overbooking situation you encountered. We understand the frustration this can cause and sincerely apologize for the inconvenience it may have caused your stay. We take your concerns seriously and will address them with our team to ensure that appropriate measures are taken to prevent such issues in the future. We value your fee... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,064 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.