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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty, out dated and had bugs
Business response:
Dear Kelly, thank you for choosing us. Please accept our apologies for not meeting your expectations. Providing a clean and fresh hotel room is our top priority, and we are concerned that this did not occur. Our housekeeping team is coached to relook and ensure that all the suites are double-checked before allocating them to the guest. Also, we will share your comments regarding the update with the appropriate individuals. In the meantime, our concerned staff is committed to keeping our facilities clean and up-to-date throug... read more
Stay away! Do not stay here! We left before check in. First no one at front desk for 20 min, though we heard yelling in the back (then we called). Then told that they couldn’t check anyone in during certain hours (after we had called to tell them when we’d be there). Then they didn’t have our reservation (magically found it when I showed her my email). Now we could check in (guess the no check in hours weren’t accurate) but only after paying a $200 deposit. For one night. When I said that there wasn’t a deposit amount listed... read more
Business response:
Dear Stephanie, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. We regret not providing the attentive service we strive to give every guest. We would welcome the insight if you could reach out to us at the hotel at your earliest convenience. We look forward to speaking with you to restore your confidence in us.Sincerely,Hotel Management
i had arrived and when i got there they told me expedia over booked me and i had to find somewhere else to rent i was not happy about that trying to find a hotel on a fridy not good expedia
Business response:
Dear Jennifer, we cannot speak on behalf of the agent who assisted with your reservation, but we were disappointed to read about your experience and apologize for the same. We hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
My room wasn’t available and I wasn’t even contacted. I had to rebook somewhere else and the guy at the counter told me he would try to get me my money back.
Business response:
Dear Guest, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Not worth more than a night We go down graded from 2 double beds to a queen because they said they over booked. The room has strange spots on the floor. It was okay for one night but if it was for more than a night we would have gone somewhere else. To top it off when we woke up to leave the car next to me side swept me and did not leave a note and there were no cameras to help me.
Business response:
Dear Guest, thank you for staying with us. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We have also shared your feedback regarding the abovementioned issues with our concerned team members. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Si... read more
DIRTY AND BUGS
Business response:
Dear Brandi, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back for a flawless stay.Sincerely,Hotel Management
Roach Infested There were roaches crawling out ot every drain. It was disgusting and scary to think of them crawling around throughout the night. Was initially given a room that was already occupied, that was scary. And the staff was unavailable to check-out because they were walking the property knocking on doors 7 minutes past check-out time to personally "evict" guest. I did not expect 5 star but zero stars and an eviction was far beyond offensive.
Business response:
Dear Guest, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for your sincere feedback. We hope to have the opportun... read more
It was awful, poor staff service. Dirty room and unsafe. Needs to be closed.
Business response:
Dear Kameron, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,010 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.