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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here!! One of the worst hotels i have every stayed in. No air conditioning, dirty towels and a used wash cloth from previous guest. Hair and other stuff on mirror, found a needle in the cabinet by the trash can. The guy and girl at the front desk had no cares in the world. Told me the hotel was overbooked and i could go somewhere else.
Business response:
Dear Derek, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Do not recommend First room we were assigned smelled like mildew and the carpet was soaking wet. Went back to lobby and given different room. Daylight shining through cracks in the door…did not seal well. Filthy tub. Gum-type substance filled in the peep-hole. Ants on the nightstand and table.
Business response:
Dear Guest, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Bed was dirty as if someone was using the room or wasn’t clean before me . Dog hair all over the blankets had to wait till 1am for clean blankets . Been to cleaner jails.
Business response:
Dear Javier, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
I never stayed at Extended Stay America (ESA)! It was overbooked and I was turned back from the office in the middle of the night. I talked to Expedia's cutomer service representative and she said she talked to ESA and had my reservation cancelled. Apparently she lied and my card was charged. I am having so much trouble right now getting my money back! After the card charged I talked to Expedia's customer service representative again but again she was more clueless than a toddler over the phone. Had a terrible experience wit... read more
Business response:
Dear Aditya, we are sorry for the issues you experienced with your reservation through the third-party site. We are looking into the matter to see what went wrong. Although your experience is not typical, please reach us at the front desk for any assistance. We genuinely hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Not a first choice place to stay We will not stay here again unless it os the only abalible place! Looks nice from the outside. My toilet leaked water on the floor from the water valve. Called front desk and was told someone would be over to look at it. Next morning again I told the office it was leaking and was told it would be looked at. As we were out for the morning someone came in and shut the water off to the toilet. I called the desk to see if it was being fixed was told i just needed to turn the water off after using... read more
Business response:
Dear Angela, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our maintenance team to ensure rooms are thoroughly inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
Hell No! I asked for a refund and haven’t received it yet
Business response:
Dear Jasmine, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Please reach out to the hotel so we can look into it and assist you further. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dirty, unclean and in disrepair
Business response:
Dear Adam, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas around the hotel. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
The toilet didn’t flush and the drain didn’t drain as well, when we showered. Gross.
Business response:
Dear Michelle, thank you for taking the time to evaluate our hotel. Please accept our apologies for the inconvenience caused to you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.