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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived to check in I was told I did not have a room they over booked worse hotel and customer service ever !!!!
Business response:
Dear Carolyne, we are sorry for the issues you experienced with your reservation. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back. Sincerely, Hotel Management
Hotel was overbooked so we did not get a room. Was assured by travelocity that night we would not be charged. Hotel charged us anyway and over a month later still no refund and hotel falsely claims they never charged me. Travelocity less than helpful in resolving this! I'll never give this hotel another chance. About done with travelocity as well.
Business response:
Dear Thomas, we are sorry for the issues you experienced with your reservation and regret we could not accommodate you this time. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back. Sincerely, Hotel Management
The only good thing I can say about my stay here was that the sheets and shower appeared clean. One of the members of the lobby staff was less than professional; the outside of the property had trash and dirty linens lying around. The rubber piece to the bottom of my door was damaged, which was so conspicuous that daylight could be seen through the crack. The bed skirt looked as though it had been through a shredder and the beds were sloppily made. There was no bed spread on the bed, just sheets and a thin, worn out blanket.... read more
Business response:
Dear Courtney, it was disappointing to read that we did not meet your expectations, and we are genuinely sorry that your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Terrible! I had a paid reservation and for two weekends in a row my reserve, paid for room, was given to someone else. I travel often and have never experienced this kind of service. I will never stay or reserve a room a room here ever again.
Business response:
Dear Daniel, please accept our apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we are disappointed this was not your experience. We are looking into the matter to see what went wrong because there is usually no reason to deny a confirmed reservation. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Trash outside everywhere- beer cans- nasty cigarette butts in a supposed non smoking hotel- cigarette burns on floor and counters- tooth paste with dark hair in bathroom sink- and finally roaches- so done
Business response:
Dear Elizabeth, we are disappointed to read your comments concerning your stay, our sincere apologies. Please be assured what you experienced is not acceptable by our standards. We will have this communicated to the housekeeping team to take proper action, as our goal is to provide every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We hope to have another chance to welcome you back. Sincerely, Hotel Management
Back mold over most of the grout in the shower. Anyone who would use that shower has no concept of hygiene. I wondered why my sleeve was wet after using the kitchen faucet. The faucet stem was in such bad shape that is had many small sprays coming through pin-holes along its length. Sheets seemed clean an I was tired. I’d post pictures but Expedia doesn’t let one do that.
Business response:
Rich, thank you for sharing your review of your recent stay. Please accept our sincere apologies for the cleanliness and maintenance issues you encountered in your suite. We can understand your frustration, and we genuinely regret the inconvenience you experience. We have immediately discussed your comments with the respective associates for a quick review and action. We hope you will give us another opportunity to have you as our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.