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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful Accommodations; stay away! Worst experience. We arrived to check in during the early evening hours. There was another gentleman waiting the the office area to also check in. He indicated that he had been waiting for 15 minutes for someone to show up behind the desk to check him in. There was a sign to dial 4 on the phone outside the office building for assistance. The phone was not working. It was not wired. Once the host showed up, the gentleman explained he had a reservation for a 2 bed room. The host told him there ... read more
Business response:
Marcy, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced and make sure we are more diligent going forward. Moreover, we... read more
Don't book here Traveling with my children and get to the hotel and they tell me that they are all booked up. I had already paid for my room. The receptionist was facing someone and started that that she was going to unbook the john doe reservations, so they had rooms with no one in them and couldn't not give me my room that I prepaid for. The receptionist was rude and unprofessional
Business response:
Thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Took two hrs to get a room. 1st 2 were not made up. Terrible service, filthy grounds.
Business response:
Robert, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
We walked in the room and it was dirty with someone elses clothes in the room and cockroaches in the bathroom. We asked for more bedding to change from the gross ones they had on there and they only brought up one set
Business response:
Daul, thank you for posting a review of your stay with us. Please accept our apologies for the cleanliness issues you encountered in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.