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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean at check in. No rooms available. Had to find other accommodations at 1 a.m.
Business response:
Timothy, thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sincerely, Hotel ... read more
Had bed bugs I let them know and they dint even change the sheets blood stains terrible experience
Business response:
Wendy, thank you for being our guest. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
3/4" gap under door so cold wind in room & noisy. Shower curtain too short so water all over the floor after shower. Phone didn't work. 3-day old ice & snow made parking lot unsafe. No cups, glasses, coffee maker, ice machine. No bath mat. Bed & pillows uncomfortable and sheets didn't fit. Had to walk through 1" standing water to get to my room. Plus $200 deposit required on check-in. Never have seen this! Staff was friendly but check-in took way too much time.
Business response:
Carolyn, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Filthy discussing place. They do not clean under the beds. Full of dust . Found used condoms and a slipper under my bed.
Business response:
Alejandro, thank you for your honest evaluation. We are sorry for the disappointing experience you had with us and apologize for the inconvenience you experienced due to the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the chance to welcome you back so we can provide you with the flawless experience y... read more
They require a $200 deposit for the stay - this was more than the cost of the rooms for 2 nights. There was an extra dresser and tv in the room, shoved into the closet; I guess they had forgotten where they had put it. There was also a problem with small black ants on the counter. The rooms were cheap and you get what you pay for but the amount of the deposit was a bit much considering what we got.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.