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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worthless Smells really bad. It's something typical for the Extended Stay hotels. They are willing to change more than it's worth every time
Sticky floor, unsweetened tea Walked into the room and the my shoes were sticking to the floor, there was no soap, no shampoo, short curly hairs in the tub and the bathroom sink. Nobody made up the room for 3 days, we had to go to the desk to get clean towels. But the good news is there was a half full gallon of sweet tea in the fridge!!! We left a half of steak in there when we left, at least the next guy will have a snack while drinking the sweet tea.
Business response:
Thank you for bringing this to our attention. The conditions you described are unacceptable. We'll work with our housekeeping staff to ensure your experience is not repeated. Thank you again for your feedback. We hope to have a chance to provide you with a better experience in the future.
Wasn't impressed. Everything was pretty average. The big disappointment was the free "breakfast" which consisted of a granola bar. Seriously?!
Horrible I always stay here and have never had a problem, until my last stay. There was ants in my rooms and I also had mold on my pillow. Yes true I didn't call down and say anything when we were there. I'm 3 months pregnant and didn't have the energy to move to a different room. So I waited and called the next day to speak with a manager she was very rude! I called corporate and they had the district manager call me and she was rude as well and would not issue a refund for my stay at the hotel. This is very unacceptable es... read more
Terrible place to stay Our room was ready since 8 am. And we got a attitude from the front end guy saying we weren't allowed to check in till 3 pm. Within an hour of getting checked in place gets robbed. No calls to the room saying stay in the room. Or what's going on. Then when I call they give me a attitude lie about what happened and never call saying if it's safe to come out. Rooms where decently clean the housekeeping lady on her phone the hole time. Cigarette buds on the stair way. Dirty towel in the stait way. Cups n ... read more
Dirty and Smelly While the staff was very friendly, it couldn't make up for the condition of the property. The facility is dirty and holds onto strong food smells in the rooms. All carpets have significant stains which makes the overall appearance even worse. We would have left and found another hotel if there had been time prior to the concert we were attending. Our air-conditioning had been turned off prior to arrival, and it took hours for the room to cool down on a day when it was 100 degrees outside. The kids were melti... read more
Not a nice hotel!!! We had trash left in our room from the other guess under beds. We were given a smoking room then when I asked for non-smoking room. ( I have asthma ) Then some of the staff was very rude.. Wasn't a plesent stay will never stay at and extended stay again.
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies that your stay did not meet our company’s high standards. In response to your feedback, I will be using your comments as a training tool to coach our staff on the importance of providing professional customer service as well as reviewing our room inspection procedures. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in th... read more
in an emergency only! This hotel needs to be deep cleaned and updated. Our room was to be non-smoking yet it smelled of smoke and the hallways were AWEFUL and smelled of smoke as well. The room smelled so bad that when we got home we had to spray down EVERYTHING with febreese. The price we paid for that room we need to be reimbursed for one night as it is over priced for what you get. The bathrooms were dirty, the shower wasn't even cleaned well.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. Your comments were reviewed by the staff, and we will be deep cleaning our rooms to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stuck here 2 nights. BathroomBathroom sink & shower moldy (see photos). Big stains on carpet outside door, resembling blood. Kitchenette with no utensils. Not even a glass! Check in man at front desk ignored me 5 min saying he had to finish something up when I was only one there.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service and cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. While we no longer keep dishes in guest rooms, these items are available at the front desk for no additional charge. In response to your feedback, I will be reviewing our room inspection procedures with our staff as well as making sure each guest receives professional customer service. I really appreciate you bringing this to our... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.