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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BAD, BAD, BAD It was the worst experience I have ever experience. Shower was dirty and the bed look like it had not be changed. The worst, I woke up to ants or bugs all over the nightstand and all over my snacks. The coffee had large black things in it. I couldn't wait to get out of there. Praying there wasn't anything in my clothes. I'm waiting on my refund.
If you're thinking about staying here... don't two things...1) Ants 2) We booked via hotels.com two weeks in advance and at 5:30 the day of check in I received an email letting me know my room was no longer available. I didn't receive the email and found out when I arrived around 9:00pm. THEY GAVE THE ROOM I RESERVED AWAY!!! SERIOUSLY??? LUCKILY, they had a room available with a smaller bed. I originally planned to bring the kids but glad I didn't.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will work with our front desk staff to ensure we are better monitoring our room inventory. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you ... read more
Stay anywhere else. My room was never cleaned after the last guest with bed unmade, trash and wet towels strewn. Upon explaining this to the attendant, she rolled her eyes and made a comment not wanting to clean another room. I asked her for sheets to make it myself. Terrible service and appalling conditions.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions and service issues you experienced. In response to your feedback, we have met with our housekeeping staff to go over proper cleaning policies and will be retraining our front desk staff on the importance of providing professional customer service to make sure your experience is not repeated. We continually work to improve our hotel, so... read more
Rooms smelled bad Tried more than one room but both smelled bad like somone had been smoking in it a lot
Not a pleasant stay. Requested kitchen items when we checked on. Never got any. Oh they (dishes ) are in the dishwasher. Heat and air did not work right. No ice maker & never gave us any ice trays. Will not stay with them again!!.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. Your comments were reviewed by the staff, and we will make sure we are responding to guest needs in a timely manner as well as thoroughly inspecting our rooms. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town... read more
Not happy ants on the counter. dried urine on the toilet seat. Nasty hairs in the tub. 2 hairs on my sheet. I always bring my own disinfectant. it's a good thing I had it. won't stay there again.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I will also make sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity... read more
this Place IS A Complete JOKE The air unit in the room didn't work sounded like a Airplane taking off the room stunk was downgraded from a non smoking KIng Room to A Smoking Queen room the carpets were dirty the entire place was dirty the phone in the room didn't work to call and complain DO NOT STAY HERE THE BATES MOTEL IS BETTER !!!
the only thing that was good about this hotel is that it was convient, i do not believe the room was clean before i got there, we found glasses in the bed, and the room had a wierd smell, i bought candles and washed my bedding myself.
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the conditions of your room is truly regrettable. We are very sorry for your experience. I met with the staff, and we will be going over the importance of following our housekeeping procedures to ensure that your experience is not repeated. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.