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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You are already paying $100 for a place to sleep for a night for a few hours what is the point in charging somebody 200 extra dollars that is ridiculous
Business response:
Dear Emzie, we are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Upon check-out, the room deposit will first apply to outstanding incidental charges, and all or a portion may be retained to cover damages to the room during your stay. After a satisfactory inspection, the room deposit will be ... read more
There is a $200 deposit that is not disclosed until you reach the property. So make sure you get there in time to cancel or they will keep your reservation fee while trying to collect the deposit
Business response:
Dear Daniel, Thank you for your review. For guests opting to pay for their rooms in cash, a cash deposit is required per room, per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Payment of the deposit can only be made in cash. Upon check-out, the room deposit will first apply to outstanding incidental charges, and all or a portion may be retained to cover damages to the room during your stay. Sincerely,Hotel Management
Save you’re money. Book elsewhere. When trying to check in, the employee told me I would be charged an additional $200 fee or I could “find somewhere else to stay” then walked away. Not sure why there is an additional $200 deposit at this location, or why that isn’t notated ANYWHERE before paying the NON REFUNDABLE booking payment. Finally he came back and acted like he wasn’t just a jerk to me. Mainsplained how hotels work then 25 minutes later checked me in. Had no remote for TV, wouldn’t answer desk phone, walked down the... read more
Business response:
Dear Guest, we are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Furthermore, we apologize for the lack of amenities and our staff's lack of responsiveness. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend respo... read more
This place ud disgusting and filthy.
Business response:
Benjamin, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and apologize for any inconvenience caused to you. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Sincerely,Hotel Management
Horrible Dtqy It’s was dirty running down with bugs there was no shower curtain door didn’t sit well I did not feel safe at all there were homeless people begging on site
Business response:
Dear Josh, please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry this happened during your stay. Furthermore, we want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We hope you will stay with us again for a much-improved experience the next time your travels bring you this w... read more
DO NOT BOOK HERE When I pulled up more than half of the windows to the rooms were open which I thought was odd. When I walked into the lobby the building smelled of marijuana and there was a guest at the desk complaining that the shower didn’t work and there wasn’t any hot water. When I went to check in the guy at the desk first told me he couldn’t find my reservation. After insisting and showing my confirmation email he said well I found it but I don’t have a room. My reservation was non refundable but he told me to contact... read more
Business response:
Dear Patricia, we were disappointed to read about your experience and apologize for the issues you had with your reservation. We hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sincerely,Hotel Management
When you arrive and there’s a man sleeping in the entry floor you should leave. But after a long day at hospital I was exhausted. Staff didn’t even say hello for ten min. To busy on phone. Room was to be non smoke. Yet it stinks. Noisy all night. Bed is a board. Shower didn’t work either. Worst lodging ever for me. Avoid.
Business response:
Dear Danny, thank you for choosing us. Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We can assure you that what you experienced is not acceptable by our standards. Your feedback has been shared with our team to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.