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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again This hotel was so dirty. The elevator looked like they took a mop to the door and walks to clean. There was water marks streaking down. The floor had visible dirt in the elevator and on the landings at the elevator entrance. The hall smelled like urine. The bed was so uncomfortable, the pillows were completely flat. We asked for a late check out and was told by the lady at the front desk that we could check out at 12 no problems. At 11:04 the next day the manager was knocking on our door telling us that we had to... read more
Business response:
Dear Alysia, Thank you for choosing us and sharing your feedback. We apologize that our housekeeping staff overlooked some areas which do not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Also, we regret our associate's behavior and will ensure it is addressed with the concerned individuals and never repeated. We are grateful for your patience and hope you will r... read more
We had been driving for almost 19 hours and we’re just ready to go to sleep. I paid online which was 90. Then upon arrival they tell me about the $200 security deposit. I will not stop here again. Our fridge looked as if someone had been shot.. there were roaches everywhere and house keeping was not done to our room.
Business response:
Dear Zara, Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We also apologize for the deposit policy, which came as a surprise. ... read more
I couldn’t even check in!!!!! And Expedia is going to charge me.
Business response:
Dear Jeremy, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management
No breakfast as advertised, no coffee maker in room, $200 deposit never mentioned in the description from Hotels .com and took a week to get refunded after complaint to motel co.
Business response:
Dear Greg, Thank you for taking time out of your day to post a review. We are sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We would also like to apologize for your concerns regarding the in-room amenities and deposit policy. We assure you that we will look into this matter. In response to your feedback, we will coach our front desk staff to ensure we communicate our services and amenities during guest... read more
I would like to apply for a refund. We did not spend the night at the hotel. The manager is aware and has refunded as much as she could and is willing give a full refund. The hotel elevator was not working, the lobby hallway, and room smelled of marijuana. We did not feel safe there.
Business response:
Dear Denise, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Bathroom was dirty and was told at check in there was a surprise $200.00 deposit for incidentals. Was not told up front when scheduling and the amount was high considering I was not aware of it.
Business response:
Dear Nicholas, Thank you for your review. For guests opting to pay for their rooms in cash, a cash deposit is required per room, per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Payment of the deposit can only be made in cash. Upon check-out, the room deposit will first apply to outstanding incidental charges, and all or a portion may be retained to cover damages to the room during your stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.