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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked into my room, the beds were not made. There was no toilet paper in the room. A workman had left his tools in the room. When I went down to the desk to complain, there was no one around.
Business response:
Dear Daniel, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience, this has caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We will take this up with our team as our priority is to provide each guest with an experience as perfect as possible, and we sincerely hope that we will have another chance to show this to you. Safe Travels. Sincerely, Hotel Management
The place was disgusting! Filthy! The room hadnt been cleaned. They charge a $200.00 deposit. Garbage at all the doors. Smells terrible!
Business response:
Dear Paula, we never want to disappoint any of our guests, and providing clean and comfortable accommodation is our top priority. We have discussed your comments with our housekeeping team to ensure such incidents never happen again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
overcharged and have pics of the breakfast (joke) and no coffee by 9 am
Business response:
Dear dean, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We stayed but it was cringeworthy... Carpets were disgusting...behind furniture and around baseboards were never cleaned. Dresser was broken. Heater vents were full of trash. Kitchenette counters were dirty and not wiped down. A toothbrush was jammed in bathroom sink drain. Beds were fine and seemed clean. Shower, towels and bathroom for the most part were decent and clean. Overall stench of weed. Fingers crossed that I get my unnecessary $100 deposit back in 3-7 days after manager's review.
Business response:
Susan, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Don’t Stay Here This place is a dump. Smelled like weed in the lobby and first floor hall and room smelled musty and old. Room looked like it hadn’t been updated since 1972. Sheets, comforter, pillows and towels were paper thin and the bed was horribly uncomfortable. In the morning the curtains looked they had buck shot go through them with all the moth holes that had been chewed through them. There were also ants in the kitchen and bathroom. I usually don’t do reviews but this place needs serious work done and was the worst... read more
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with our housekeeping team as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will give us another opportunity to host you again. Sincerely, Hotel Management
Only if you have an extra HUNDRED$ avail Was not nformed of tbe mandatory $100 crrdit card only(no cash) deposit. Which you wont even get back for 3-7 business days.
Business response:
William, thank you for taking the time to review your stay with us. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.