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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First the only thing the clerk at the counter cared about was the $100 deposit…otherwise this guy could give a rat’s ass about anything else …he was completely useless! 2nd bigger issue the room was clean, however there were no mattress pads and no blankets/bedspreads on the bed. 3rd the whole first floor smelled of cigarette smoke. 4th…no ice available, no disposable cups. 5th the exterior trash cans were completely overflowing with cigarette butts all over the place by the rea door…I have pictures! There was a broken jelly... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The only thing missing was bed bugs. Hotel was filthy. When reserving room it said breakfast included there was no breakfast. Sheets were dirty and had a pee stain. Awful smell throughout building and room. Temp regulation did not work. Freezing most of the night, turned up a degree and room was comparable to the Amazon. Carpet looked like it was dragged behind a bus for a hundred miles, followed by a bloody crime scene. Toilet ran all night. Even the best deal in town wouldn’t attract me back to this pit.
Business response:
Thank you for taking the time to share your feedback. We regret your disappointment regarding the breakfast not being available due to current circumstances and apologize for your concerns with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity to... read more
Upon arriving the lobby smelled like cigarette smoke. Upon entering the room, the sheets were dirty, there was trash in the bathroom and there was some sort of particulate matter stuck to the bathroom door. There was a thin blanket on the bed in January in 7 degree weather and there were 4 flat pillows on the bed. There was a table next to the bed with 4 wobbly legs that looked like it would collapse if you set anything on it. I was also told there were problems with the side door not working properly. The woman working at t... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Very disappointed This hotel has changed drastically. It is definitely going down hill fast. Very filthy and in terrible repair.
Business response:
Brad, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointment you had with the condition of our property. We take matters like the upkeep of our hotel very seriously and will relay your comments to the appropriate individuals. We hope to serve you again on a future visit. Sincerely, Hotel Management
Roaches
Business response:
Jesse, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.