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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unsatisfied!!! Killing roaches is not what i had in mind to be doing while staying here!!! Floors were sooo dirty and sticky, toilet seat was loose and pinched my thigh when i first sat down! And they would not accommodate me with another stay for free! Horrible service!
Business response:
Dear Hollie, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel ... read more
Won’t Be Back!!!
Business response:
Dear Jules, Thank you for taking the time to review your stay. We are disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
This property is absolutely disgusting. We booked for an extended weekend stay & did not stay longer than 15 minutes. First, the entire lower level smelled of marijuana. The second level smelled like animal pee. We didn’t experience the 3rd & at this rate we’re quite thankful for that. When we got to our room our door key wouldn’t work. The front desk agent tried to reprogram our key 3 times & our door would only open with the master key. This didn’t raise any concern until we went to go back down to the lobby & realized the... read more
Business response:
Dear Austin, It wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. Although your experience is not typical and not acceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us a second chance to restore your confidence in us.Since... read more
Trash
Business response:
Dear Tierra, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
Waited around 30 minutes for someone to show up at the front desk (who was admittedly, extremely helpful), when we finally got to our room, there was an employee sleeping on one of the beds. We were moved to a different, uncleaned room, which had previous guests left over food in one drawer, stained moldy carpet (which they are apparently redoing), and a barely functional shower. Charged for the full deposit for no reason?
Business response:
Dear Kelly, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Nothing and the fact that it was a $200 deposit was not disclose on the booking site is wrong. And when i got there they wanted a fee for early check in did not stay there and was hit with a $87 cancelling fee. Wicch is not far.
Business response:
Dear Edmond, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We hope you will give us another chance in the future and look forward to seeing you soon. Sincerely, Hotel Management
Worst smells, worst stay One of the worst smelling hotel that I have stayed at. The lobby and hallway smell of marijuana. Room had a stench that I can’t even describe. Carpets are all stained. I did not want to take my shoes off in the room and especially not in the hallway. The outside grounds were full of cigarettes butts and trash. The check in was longer and more invasive than getting a drivers license. Elevator felt like it was going to fail at any moment and there was no inspection posted. The shower did not work and I... read more
Business response:
Dear David, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Needs repaired at this hotel The room was unclean. Floor was thoroughly vacuum. The headboard was broken. Also got stuck in the elevator along with my family for over 30 minutes, the fire department had to come and get us out of the hot elevator
Business response:
Dear James, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
The absolute WORST pillows in any hotel in my entire life. Check in was extremely slow because of computer problems. I do not recommend.
Business response:
Dear Paul, thank you for taking the time to post your review. We are sorry to see that we did not meet your expectations during the check-in, and with the comfort of the bedding, we hope you will accept our apologies. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.