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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was charged additional $100 deposit on card that has not been returned yet a week later. Carpets in hallway stained and appeared dirty.
Business response:
Dear Lesa, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. Also, we deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping tea... read more
Business response:
Thank you for staying with us.
Business response:
Thank you for your stay.
Business response:
Thank you so very much for staying with us!
Saw dead insects and spider webs near entrance door. Carpet was very dirty inside the room and hallway to the room. Bed was the only thing comfortable.
Business response:
Dear Anup, Thank you for being our guest and sharing your valuable feedback. It's unacceptable for you to have encountered such concerns, and we apologize for any cleanliness issues you faced. This doesn't meet our usual standards, and we're committed to addressing these problems immediately. Our housekeeping team will be cautioned to ensure thorough inspections and maintenance to prevent future occurrences. We appreciate your feedback, as it helps us enhance our services moving forward. Your comfort is essential to us, and ... read more
The room had a bad smell and the carpet was wet. Some parts of the room was also dusty I left the place with a flu.
Business response:
Dear Martin, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Allow us to correct this for you on your next visit and also regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management
We got there and the floors to our room weren’t even swept, the bed had hairs all over it, the room smelled horrible, the bath tub was dripping, and there were little black specks all over the bed that showed signs of there being bed bugs. We did not stay in the room but 15 minutes and left. The front staff was super nice and helpful and didn’t give us any fuss about a refund.
Business response:
Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for the issues you encountered in your suite. Please know that we take cleanliness and pest control of our property very seriously; however, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are sorry that this issue compromised your plans with us and regret you ended up canceling with us. We are wholly committed to regaining you... read more
Business response:
Thank you so very much for staying with us!
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.