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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a bad smell and the carpet was wet. Some parts of the room was also dusty I left the place with a flu.
Business response:
Dear Martin, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Allow us to correct this for you on your next visit and also regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management
We got there and the floors to our room weren’t even swept, the bed had hairs all over it, the room smelled horrible, the bath tub was dripping, and there were little black specks all over the bed that showed signs of there being bed bugs. We did not stay in the room but 15 minutes and left. The front staff was super nice and helpful and didn’t give us any fuss about a refund.
Business response:
Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for the issues you encountered in your suite. Please know that we take cleanliness and pest control of our property very seriously; however, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are sorry that this issue compromised your plans with us and regret you ended up canceling with us. We are wholly committed to regaining you... read more
Business response:
Thank you so very much for staying with us!
The room was to be smoke-free, but reeked of smoke. While I paid on Expedia, the front desk clerk said they also had to charge me for the rooms?? The carpet in the hallways are stained. As I was laying in bed, a small bed crawled across one of the pillows.
Business response:
Dear Kayla, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Please feel free to reach out to us for any assistance.Since... read more
Not pleased. Customer service Friday night was horrible! I would not recommend this location.
Business response:
Dear Guest, We are sorry to hear that you had a negative experience with our customer service. We apologize for any inconvenience or frustration this may have caused you during your stay. We would like to assure you that we are committed to providing excellent customer service to all our guests, and we appreciate your feedback and will use it to improve our services moving forward. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to welcome you back in the future.Sincerely... read more
Elevator very filthy
Business response:
Dear Angel, Thank you for taking the time to evaluate our hotel. We apologize for any inconvenience you experienced during your stay. We have a dedicated team responsible for maintaining the cleanliness and freshness of our property. We will address this concern immediately and take the necessary steps to ensure the elevator is clean and well-maintained. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
Hotel was dirty, 3rd floor smelled like cigarettes and urine. Carpet has stains all over. Room was filthy
Business response:
Dear Juan, Thank you for choosing us. It is disappointing to know you were unhappy with your suite's cleanliness. Please accept our apologies that our housekeeping staff overlooked some areas in your room preparation that do not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Sincerely,Hotel Management
Underwhelming Did not meet our expectations. The floors had not be vacuumed and had stains on them. The bathroom had not been cleaned and had grime on and in the toilet.
Business response:
Dear John, Thank you for your comments about your recent stay. We apologize for any inconvenience caused by the oversight of our housekeeping staff in your room. This is not up to our usual standards, and we are disappointed you had this experience. We will make sure to address this with our housekeeping team to avoid any future incidents. We hope you will consider giving us another chance to host you and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.