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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled bad super dirty I stayed for 10mins and left I do not recommend
Business response:
Dear Marquita, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will address this appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Where to start??, Checked in and asked for print out of rules since a 200 deposit was required,was told there wasn't one and it was to cover calls and pets, room smelled and look as someone just left and no housekeeping. Walls, toilet, kitchen ect.dirty. Checked out and received rules printed that I was told I should had received at check in. At check out young lady took all pictures and comments to report and apologized, she was GREAT!
Business response:
Dear Tammy, Thank you for being our guest. We are sorry for the inconvenience caused to you while you were here. Please accept our apologies that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. On the other hand, we appreciate your comments for the front desk staff. Thank you once more, and we... read more
TERRIBLE SLEEP THE GENTLEMAN AT THE FRONT DESK WAS GREAT, THE STAY WAS VERY UNCOMORTABLE, I DID NOT KNOW ABOUT THE 200. DEPOSIT UNTIL THE CHECK IN I HAD ACTUALLY CHAT VIA TEXT WITH YOU ALL AND IT DO NOT SHOW THAT ON THE WEBSITE THE BED WAS HORRIBLE NO SLEEP IT WAS ONLY ONE PILLOW THE CLERK MANAGE TO FIND US ANOTHER PILLOW, I WILL NOT BE BACK.
Business response:
Dear Atanya, Thank you for being our guest. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds and pillows. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. We appreciate your business and apologize that we did not provide you with a good night's sleep. Thank you fo... read more
The bed had dirty sheets on it the floors has not been swept and girl working the front desk was the only staff in the building.
Business response:
Dear Julie, Please accept our apologies for your disappointing stay with us. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. Furthermore, we are sorry that our housekeeping overlooked some areas in your suite, and remedial steps within our housekeeping department are underway to ensure this does not happen again.... read more
On the outside the property looks decent but the inside is definitely not the same! My room had bad stains in the carpet, the refrigerator was nasty, there were roaches in the room!! Oh my God!! I came out of my room and there were large piles if dog poop in the walking area and it was totally disgusting!! The hallways smelled like urine! It was very upsetting and a awful experience! The didnt even try to offer me a refund for the awful experience!! I also showed the assistant manager David the pictures!!
Business response:
Dear Tamika, We are disappointed that we did not meet your expectations. Had we had an opportunity to make this right for you while you were here, we could make the most of your visit. Your feedback is important to us and will be shared with our housekeeping team to review and improve. Thank you for choosing us during your visit to the city. We value your feedback and hope you will give us the opportunity to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management
I rented two rooms and they charged me a $200 deposit for each one, that was last week, today is Monday and I still haven't received my money back, there is no coffee maker in the room, I stayed for two days and they didn't bring me clean towels I went to Ask the reception and the girl said that I had to bring her the dirty ones so that she would give me clean ones, I asked why they had not been changed and she said that only if I was there for a week would they change my towels,
Business response:
Dear Guest, Thank you for selecting us. We regret the experience you had during your visit. For guests opting to pay for their rooms in cash, a 100 cash deposit is required per room, per stay, which will be used to guarantee incidental charges that may incur during your stay. Any remaining incidental hold will be refunded to your account, which can take your bank a few business days to process. Please accept our apologies for the inconvenience caused due to the no-room service policy. The towels can be exchanged at any time ... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.