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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was to be smoke-free, but reeked of smoke. While I paid on Expedia, the front desk clerk said they also had to charge me for the rooms?? The carpet in the hallways are stained. As I was laying in bed, a small bed crawled across one of the pillows.
Business response:
Dear Kayla, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Please feel free to reach out to us for any assistance.Since... read more
Not pleased. Customer service Friday night was horrible! I would not recommend this location.
Business response:
Dear Guest, We are sorry to hear that you had a negative experience with our customer service. We apologize for any inconvenience or frustration this may have caused you during your stay. We would like to assure you that we are committed to providing excellent customer service to all our guests, and we appreciate your feedback and will use it to improve our services moving forward. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to welcome you back in the future.Sincerely... read more
Elevator very filthy
Business response:
Dear Angel, Thank you for taking the time to evaluate our hotel. We apologize for any inconvenience you experienced during your stay. We have a dedicated team responsible for maintaining the cleanliness and freshness of our property. We will address this concern immediately and take the necessary steps to ensure the elevator is clean and well-maintained. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
Hotel was dirty, 3rd floor smelled like cigarettes and urine. Carpet has stains all over. Room was filthy
Business response:
Dear Juan, Thank you for choosing us. It is disappointing to know you were unhappy with your suite's cleanliness. Please accept our apologies that our housekeeping staff overlooked some areas in your room preparation that do not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Sincerely,Hotel Management
Underwhelming Did not meet our expectations. The floors had not be vacuumed and had stains on them. The bathroom had not been cleaned and had grime on and in the toilet.
Business response:
Dear John, Thank you for your comments about your recent stay. We apologize for any inconvenience caused by the oversight of our housekeeping staff in your room. This is not up to our usual standards, and we are disappointed you had this experience. We will make sure to address this with our housekeeping team to avoid any future incidents. We hope you will consider giving us another chance to host you and welcome you back soon.Sincerely,Hotel Management
DONT stay here This hotel was horrible. Stains everywhere, barely cleaned, and incredibly unsafe. Do not stay there!
Business response:
Dear Melinda, Thank you for taking the time to review your stay with us. We apologize for the unacceptable experience you had at our hotel. This does not reflect our usual standards. Please know that we take cleanliness and safety seriously. Your feedback is valuable, and we will address the issues immediately to our housekeeping team to ensure a better stay for our guests. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely,Hotel Management
We left immediately after showing up. There were people standing outside of the hotel and appeared to be doing drug deals. The hotel was filthy and old and run down. The photos used on Expedia are false advertisement. The actual hotel looks WAY WORSE. We did not feel safe and immediately decided to leave once we checked in. Now I am currently disputing trying to get a refund for a 2 night stay when we DID NOT EVEN STAY. We checked in and left and that’s all. The room wasn’t even touched. I would never stay in such a disgusti... read more
Business response:
Dear Riley, We sincerely apologize for your unsatisfactory experience. Ensuring a safe and pleasant stay for our guests is our top priority, and we are thoroughly investigating the concerns raised. We also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay and also working with Expedia to address any discrepancies in the photos. Rest assured; necessary actions will be taken to improve the hotel's condition. Our hotel has a standard cancellation policy that applie... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.