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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DONT stay here This hotel was horrible. Stains everywhere, barely cleaned, and incredibly unsafe. Do not stay there!
Business response:
Dear Melinda, Thank you for taking the time to review your stay with us. We apologize for the unacceptable experience you had at our hotel. This does not reflect our usual standards. Please know that we take cleanliness and safety seriously. Your feedback is valuable, and we will address the issues immediately to our housekeeping team to ensure a better stay for our guests. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely,Hotel Management
We left immediately after showing up. There were people standing outside of the hotel and appeared to be doing drug deals. The hotel was filthy and old and run down. The photos used on Expedia are false advertisement. The actual hotel looks WAY WORSE. We did not feel safe and immediately decided to leave once we checked in. Now I am currently disputing trying to get a refund for a 2 night stay when we DID NOT EVEN STAY. We checked in and left and that’s all. The room wasn’t even touched. I would never stay in such a disgusti... read more
Business response:
Dear Riley, We sincerely apologize for your unsatisfactory experience. Ensuring a safe and pleasant stay for our guests is our top priority, and we are thoroughly investigating the concerns raised. We also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay and also working with Expedia to address any discrepancies in the photos. Rest assured; necessary actions will be taken to improve the hotel's condition. Our hotel has a standard cancellation policy that applie... read more
Will not be back The hallways are filthy... dirt and stains everywhere and looked like it hadn't been vaccumed. Our room floor also had not been vaccumed. The worst part was the smell. The whole place stinks. I will never go back there.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not providing you with a better experience. Our housekeeping team actively looks and cares for the entire hotel with the rooms for their cleanliness and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Although your experience is not typical, we have room to improve, and you are assured that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management
This property was so dirty. Stains everywhere on the floor. Trash in the hallway. We had to ask for toilet paper and soap. The toilet didn’t work. The day shift staff was so rude. And the room smelled horrible. Wouldn’t recommend.
Business response:
Dear Hannah, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on you... read more
This location is being used to house homeless people, dirty, people smoking in hallways and rooms.
Business response:
Dear David, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Kansas City.Sincer... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.