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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was convenient located to my job
Business response:
Bobbi, thank you for your feedback. We are pleased our location was ideal for your needs. However, we are sorry for not meeting all of your expectations and for any inconvenience you had while here. Please visit us again the next time you are in this area. Sincerely, Hotel Management
Worst experience ever! Apparently these people forgot what type of business they are in! Wow! My reservation was paid for in advance but my room was in such poor sanitary condition I was asked to leave or they would call the authorities! Why? Because I asked the dirty floor be cleaned!! Hello covid-19 much?!?!
Business response:
Saul, we sincerely apologize for the problems you encountered during your stay. We can assure you this is not a typical situation our guests encounter at our hotel and we are sorry for the way this incident was handled. It seems a staff member reacted inappropriately to a difficult situation, so we will discuss this with all team members to ensure situations such as this are handled more tactfully in the future. We wish to have another opportunity to have you stay with us again to show you we can provide you with an excellen... read more
Absolutely gross
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Con Artists, Don’t give them your $$ We didn’t end up staying here because our reservation was somehow “lost.” When we walked in the door, we stood around for several minutes before I finally said “hello” and a guy who was well within earshot walked out to check on us. Before I even gave him my name he said “we don’t have any doubles left.” “I have a reservation for a double” I told him in response. I gave him my name and he proceeded to tell me, in an extremely uncaring manner, that he had no record of a reservation for me.... read more
Business response:
Evan, thank you for your candid review as we do value your feedback. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this incident and hope you will choose to book a room w... read more
Disgusted There were cockroaches in my room, it was filthy with stuff splattered all over the walls, ceiling and table. The microwave was disgusting. The floor was filthy. There was hair in the shower, and dust everywhere. They also couldn’t even supply a plate or fork. Breakfast was just coffee which ran out in the first 90 mins. It couldn’t have been worse
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Not worth the price of admission The outside of the property was dirty, literally bags of trash at the sides of the exterior entrance closest to our room. The room smelled like it was a smoking room even though it wasn’t. There was half a roll of toilet paper in the bathroom, no extra. There was only 4 plastic cups and nothing else in the kitchenette area and the side of the refrigerator next to the stove hasn’t been wiped down never mind cleaned in forever! Luckily we just needed to sleep and leave in the morning otherwise ... read more
Business response:
Jayme, thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Well a man was shot and killed across the hall during the stay. Not pleasant at all.
Business response:
Ryan, we apologize for any negative experience related to your recent visit. It is never our intention to make a guest feel uncomfortable, so we regret letting you down with the issues outlined. We take the safety of our guests and associates very seriously and assure you to discuss this with our security team. Thank you for the feedback, and we wish you safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.