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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet wouldnt flush. When my boyfriend got it unplugged he used the towels to clean up the mess. The front desk didnt have repacement towels so we couldnt even shower. Drug paraphernalia was found in one of the drawers. People hanging out in the parking lot making it uncomfortable to go out to vehicle. Just an overall bad place to stay. Will never stay again.
Business response:
Wendy, thank you for sharing your concerns with us. We take such matters very seriously and will share your message appropriately to ensure a better guest experience moving forward. We apologize for your experience and appreciate your patience in the meantime. Sincerely, Hotel Management
Worst ever Worst experience ever. When I arrived, the computer was down. I was told my reservation was given away, and I'd have to wait an hour to even look (in the middle of the night). Nobody cared whatsoever. Would not even give me a chair to wait. The place was also disgusting. A used q-tip in the lobby. A guy with a cigarette in his mouth in the lobby. The receptionist later did the same, right under the "no smoking" sign. I had to figure out new arrangements on my own in the middle of the night.
Business response:
Christopher, thank you for your honest evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Place was disgusting. Room smelled of cigarettes and the head board had a large weird sticky substance on it. Also no hot water!!!!!!!!!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Worst Stay The desk clerk gave our reserved for 4 days room away!!!
Business response:
Steven, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
The worst experience I have ever had at any hotel. I still have not received my deposit back yet either. I will never stay with extended stay again!
Business response:
Thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the concerns you had with the incidentals. Please know, any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
JUST GHETTO Pitbulls on the elevator with other guests. The entire place reeked of Marijuana everywhere... Fridge in the room was dirty. Only 1 towel set for 2 people in the room, then had to wait for laundry for another towel set...
Business response:
Gennifer, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.