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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is gross…My shoes are sticking to the floor and the rest of the room is just as bad. There is a half eaten donut under the front end of the bed and the carpet looks like it’s been a week since it’s last vacuuming…
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
NOT RECOMMENDED AT ALL 3 words: WON'T RETURN HERE! Out of three staff members I had to interact with only 1 of them was nice. Overall the experience was very very disappointing. We were told no smoking is policy, got to the room first thing I noticed as I was cleaning and sanitizing the room was a nickel sized cigarette burn in the headboard. Then I noticed red stains like juice or red liquid of some kind all over the counters, rugs and bathroom surfaces. The towels were placed wet in the room prior to us checking in making ... read more
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the concerns you had with your room and that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I nevrr authorized! This stay. Pless vredit adap. Someone got a hold of my credit card number and I'm going to get with the bank cuz I just saw this email on my wife's account and we were in Warsaw Missouri and did not schedule it we had no reason to go to Kansas City please help 785-521-1280
Dirty, fridge didn’t work, faucett handle falls off.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The condition of the building is bad. Stinks, smells, and is poorly cleaned and serviced. Many items were broken or non-functional in the room and there were even 3 outlet covers missing around the room.The pictures are not an accurate representation of the condition of hotel. I would recommend against staying here especially if you have kids.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.