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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was dirty
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Negative stars We stayed here and it was the worse stay we’ve ever had at a hotel. The room was not clean there was something splattered on the ceiling there was feces on the wall by the bed. The bath room had no shower curtain there was trash under both beds there was stains on both lamp covers. The room smelled like smoke!!! The side table by the bed had now drawers and the furniture was all beat up!
Lost the reservation They lost my reservation ...so didnt actually stay there...even though i scheduled the reservation over 2 weeks in advance.
Business response:
Sue, thank you for taking the time to share your comments. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the predicament with your reservation. We will review this with our team and see what went wrong. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression. Sincerely, Hotel Management
Do not waste your time with this hotel. No maid service, no hairdryer, no coffee, no vending machine. There is more but don’t have the time.
Business response:
Thank you for your review. We are sorry for the unpleasant stay you had with us. Keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We also regret your disappointment with our grab-and-go breakfast not being available during your visit. Please know that this information is posted on the hotel website, so our guests can be aware while making reservation... read more
The room was ok, but the fridge didn’t work and the toilet had problems.
Business response:
Thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues you encountered in your room and regret the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We have shared your feedback with the engineering team to rectify these problems immediately. We hope you will consider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Terrible weekend I was charged an additional 20 dollars per 100 of the total amount of my room for holding purposes and also 20 dollars extra on top of the 100 dollar deposit so i was very pissed about that cause i was hit by surprise. The room i was in (231) was not in good condition, the refrigerator was broke I had to put all of my food items in the freezer which did not freeze any of them for the few days I was there the toilet what's messed up I had to lift the back of it just to flush it the heater vent was also damage... read more
Business response:
Lela, thank you for the specific feedback about your stay. We regret your disappointment with our hotel's payment policy and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We are also sorry for the issues with the smoke detector in your accommodations. We have our engineering team doing a full inspection of all our rooms as a preca... read more
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.