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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have stayed in extended stay hotels before but this was more like a rent by the month place. Dirty public space although the room was cleanish. The towel (only one bath towel per room) and the blanket were threadbare. The furniture actually had tape on it. The elevator smelled like marijuana and the floor I stayed on smelled like stale fish sticks. The 2 African American women who helped me were very pleasant but there was a middle age gentleman who completely ignored me while he called various people to ask them to come p... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
We had to put down $100 deposit. The place was unclean and found rags hanging from the shower head. Walls were extremely thin and heard noises all through the night.
Business response:
Heather, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
It was dirty,smell very bad and the deposit they charge is to much for the condition of the hotel
Business response:
Adriana, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
This location and Shawnee Mission Extended Stay have to be the worst managed hotels I've ever dealt with in my life. Never even was able to stay because they had NO MAIDS come in. What hotel has no maids? Had to try Shawnee Mission to get a room. Once we arrived, there was no one to even check us in due to being understaffed. The staff that we did deal with were severely incompetent in resolving issues, and resulted in us having to book through the "reservation line" which is a call center at a completely separate location a... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Crackhead hotel I didn’t get the room that I reserved, which was a double bed for me and minor child. They had to put is in separate rooms which was not safe. The hotel smelled like cigarette smoke throughout the hallways and elevator!!! People hanging out in the front of the hotel. Window screens were pushed out the windows and loud noises/music can be heard!! This place is overall horrible and in a bad area!!!! Do not stay here!!! It’s dirty, ghetto and unprofessional.
Business response:
Thank you very much for choosing our hotel during your recent visit to the area. We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. Also, we apologize for the cleanliness and noise issue you experienced while here and regret the inconvenience it caused in your stay. It would be our pleasure to welcome you and your family back the next time you return to the area. S... read more
Too dirty to chance getting under the sheets! Horrible, i was to stay 2 nights but checked out after spending 8 hrs here. Was nicer in the past. Supposed to be non smoking but reeked of smoke soon as I walked in. Floor, microwave, fridge curtains, everything filthy.
This hotel was very nasty. Syringes in the stairwell, filthy rooms, blood/chocolate on room walls and curtains.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.