This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Complete trash hole. No pots and pans in room, fridge didn’t work, entire building smelled like a dumpster
Business response:
Johnny, thank you for reviewing your stay. We are sorry for the disappointing stay you had and regret the issues you encountered. We will work with our team to ensure the problems you have mentioned are resolved immediately. In addition to this, we have made a note of your constructive comments and will make sure we are well poised to serve you better going forward. We value your business and hope you will consider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
TRASH ROOM The hotel room was FILTHY, DIRTY and TORN UP!!
Business response:
Thank you for sharing your review. We are sorry your stay was not a pleasant one and regret your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
VERY FILTHY STAY AWAY! Customer service was ok. The cleanliness of the hotel room was FILTHY, VERY FILTHY! The hotel hallways are VERY FILTHY! And to top it all off the KCPD were here multiple times during our stay. They were taking pictures of a certain room and at one point looking for someone in the hotel. It had the hotel manager in a FRINZY!! TO MUCH GOING ON AT THIS HOTEL I DON’T THINK IT’S A SAFE PLACE TO STAY! I will not be staying here again!!
Business response:
Thank you for taking the time to give us your review of your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We value your additional feedback and hope to have another chance ... read more
run away It was dirty. One of the reasons we picked this hotel was because of the kitchen. I started to put our food in the fridge when I found half eaten leftovers. That was the only thing in the kitchen. All the cabinets were empty. The bathroom was dirty. After 30 minutes of me cleaning we were able to get comfortable. Do not stay here.
Business response:
Tracy, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize for the cleanliness issues. We will discuss your comments with our housekeeping team to be more diligent moving forward. We hope to receive a chance to improve your impression of us. Sincerely, Hotel Management
disgusting
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The property was way below my expectations the rooms are not clean and they gave me keys to a room that wasn't even cleaned the bed sheets were not fixed and there was some garbage.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered. We are disappointed reading your experience, and we assure you that your comments are discussed with the housekeeping associates to ensure they are more diligent with their duties moving forward. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Room was dirty .. Toilet paper in the toilet .........
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.