This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any problems you experienced, and we would welcome another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Disappointed When I arrived I had to wait for a good 5 minutes for someone to come to the front counter. He was really nice once he came out. I went to the room only to find the room unclean it smelled like pee and the floor looked as if it had not been vacuumed in months. The mirrors were nasty the bed did not have proper covering because I have stayed at Extended Stay several times and I know the comforters that is on the beds, well this room did not have it. So I went down and explained what was wrong and he was nice and ... read more
Business response:
Monique, thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. Counting on your kind generosity to accept our apologies, we hope you will allow us a chance to serve you again. Sincerely, Hotel Management
Don't waste your money I had to change rooms like three times while i was there do to housekeeping not cleaning up and leaving rooms dirty
Business response:
Marie, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take the cleanliness of our rooms seriously, and we will share your comments with our housekeeping for review and action. We regret the inconvenience caused and hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Projects This would be a great place for a senior Citizen. There was one way in and out this place. It was like a low budget housing complex. People live there, it was a old man sitting In a wheelchair in front of the door, asking for rides and money. The toweled was broke it was my job to Plunge the toilet. Over all I will not be going back.
Business response:
Lisa, thank you for your review. We are sorry for the disappointing stay you had with us and for the maintenance issue you encountered. We have asked our team to address the problem you outlined. We would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
Location only Great location right off the freeway. Worn down property. Not very clean. Someone left clothes in the drawer, my grand daughter saw a roach in the bathroom. There were no clean towels or TV remote. They had trouble finding our reservation. If we werent so tired and in town for a wedding we would have left. Never again!
Business response:
We appreciate your feedback, and we are very sorry you had several problems with your suite. Our goal is to provide a relaxing, clean and comfortable stay for every guest, so we hope you will stay with us again as we would love for you to experience our hotel as you should have on this stay. Thanks again for being our guest. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Disapointed I never got to check in my card wouldnt work for the deposit
Business response:
John, thank you for sharing your concern. We are sorry we could not accommodate you this time and regret the inconvenience you had at check-in. It is never our intention to disappoint any of our guests, and we hope to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.