Extended Stay America - Kansas City - South

Business response:

Kayla, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Marketta, thank you for sharing your review. We are sorry for the smell you had in your suite and regret the inconvenience caused. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. Also, we would like to inform, to ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite upon request. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Wythinna, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Kiya, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Patrick, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for your comments. We are sorry for the disappointing stay you had and regret the inconvenience caused by the other guests on the property. Moreover, we are sorry for the cleanliness issues you encountered. We have taken note of your comments and have shared it with the housekeeping team to be more diligent going forward so we can improve our future guest experience. We hope you will consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Henry, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management