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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was nasty. I cleaned my room twice before bringing in my luggage. Had to get roach bait to deal with the roaches. Always noisy and staff never did anything. Desk clerk was rude. manager was was great but he needs a new staff.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered and for the insects in your room. Our pest control provider has serviced our hotel, and we are working with our housekeeping team to ensure such issues do not happen in the future. Also, we are sorry for the noise you experienced and that if you did notify us, we did not resolve the problem while you are here. We hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
I was very disappointed with this hotel. My first room, my top covers on the bed were badly stained, did not look clean at all, the toilet had BM stuck to it, and the room had a bad musty smell. So I went to the front desk with my complaints, they gave me another room, this room was little better, there was still two dirty towel hanging in the bathroom, there was opened used soap in the shower, and the toilet once again didn’t look clean, and it didn’t flush properly, so that tells no cleaning had been done properly. There w... read more
Business response:
Jhardinay, thank you for being our guest. We are disheartened to know the difficulties you had in your suites and that made you feel uncomfortable. Your feedback regarding the housekeeping issues are discussed with the team, and we assure you that we will take corrective measures to improve our guest experience. It was disappointing to read your stay was disturbed due to the sound coming from a room above you. We wish we had an opportunity to address this and make your experience a relaxing one. Please consider giving us an ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This is the most disgusting place I have ever stayed at. Took pictures. Posting them on Facebook. I came in on crutches and asked for a extra pillow and was told I could not have one. People in the hallways running between rooms smoking marijuana. Screaming banging on doors. Unbelievably when I expressed my concerns to the manager and told him I will be calling corporate, he just said ok. WOW
Business response:
Please accept our sincerest apologies for the disappointing stay you had, and we regret we could not provide you with the pillows you requested. Moreover, we are sorry for the housekeeping and service issues you encountered. Your comments have been shared with the appropriate teams to ensure we deliver a better service going forward, so this is not repeated in the future. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I like that it had a full kitchen. But they need new beds they horrible to sleep on. Then it was people argument in hallway.
Business response:
Kanisha, thank you for evaluating your stay. Although we are glad you liked our guestrooms with fully equipped kitchen, we are sorry to read that the bed in your room was not very comfortable, disturbing your sleep. We will have our team look into this matter right away to see if it needs replacement. Thank you for letting us know. We also wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback, and we encourage you ... read more
Very Disappointed... Room smelled like a pet (urine) had been in it. Wasn't very clean outside of the bed sheets. A bit of hair from shaving (I assume) was on the bathroom floor in plain sight. Hotel was supposedly sold out upon check in, so no option of switching rooms. Checked out early the next morning. (before 3am) Won't be staying here ever again.
Business response:
Jacque, we appreciate you staying with us and writing a review. Please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We have addressed your observations with our housekeeping team to ensure that this does not happen again. Thank you for your valuable feedback, and we wish you all the best with your travels. Sincerely, Hotel Management
Business response:
Aimee, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I still have not heard from the owner regarding my 1 night. I was suppose to stay 2 but woke up early and left immediately. Room smelled of smoke and I found a pack of cigarettes in night stand which means they do not clean thoroughly. Never could get in touch with front desk or manager.
Business response:
Thank you for the review of our hotel. We apologize for the smoke odor and cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary actions. We are also sorry to read our front desk associates were not available during the time mentioned. We will share your feedback with them to be more diligent going forward. We hope to host you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,229 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.