This profile has been claimed by the business owner or representative.
Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Property Location With a stay at Extended Stay America Knoxville - West Hills in Knoxville (West Knoxville), you'll be minutes from Town Center Mall and West Town Mall. This hotel is within the vicinity of Bearden Antique Mall and Dead Horse Lake Golf Course.Rooms Make yourself at home in one of the 72 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveni... read more
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location and amenitiea Great Hotel, great service, and clean room. Had everything we needed in then some. Would recommend to anyone.
Business response:
Thanks for the kind review of Extended Stay America and recommending us to others. It feels good to know you liked our hospitality and that our location was ideal for all of your needs. Thank you once more for the kind comments, and we invite you for another outstanding stay us on a future date. Sincerely, Hotel Management
Good for the price. They changed my room because of overbooking. Besides that issue, everything was fine.
Business response:
Ayako, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Darlene, thank you for your generous rating of Extended Stay America. We are delighted to read that you had a good stay and enjoyed all that we have to offer. We hope you give us the opportunity to host you again on your next visit. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Not the best, not the worst Stayed in ‘handicap accessible’ room that required me to navigate stairs to get to, floor was a little sticky, and bed was uncomfortable. Location is nice and room size is good. A shortage of outlets throughout.
Business response:
Cassandra, thank you for staying at Extended Stay America. Although you liked our convenient location, we are sorry for the issues you had in your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
The shower hates me Our stay was consistent with our other Extended Stay experiences except for the shower, which hates me. I think it needs a little TLC as moving the temperature lever did not necessarily change the temperature any. Getting the water to be something in between ice flow and steam vent was quite challenging. The lack of an elevator in the building was memorable as well.
Business response:
Thank you for your review. We are happy that your overall visit was pleasant, but we are sorry for not meeting some of your expectations. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Slightly better than a Motel 6 We booked the hote last minute and knew it was close to a lot of places we would visit. The photos do a great job but in reality it was not quite the same. The pullout couch looked like no one had cleaned for months. There was left over dog hair and crumps throughout the couch cushions. The carpet didn’t seem to have been vacuumed too well. The room worked for the 2 nights we were there but we won’t be staying there again.
Business response:
Ashley, thanks for being our guest. We are sorry for the cleanliness issues you experienced and the inconvenience it caused. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us again soon! Sincerely, Hotel Management
Great Place to Stay Clean, great staff, bed, was great, easy in easy out.
Business response:
Thank you for the wonderful feedback of staying at Extended Stay America. We are delighted to know you loved the service provided by our courteous associates and had an excellent time here. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 4.4 star rating with 796 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.