Extended Stay America - Knoxville - West Hills

Business response:

Thank you for being our guest. We are sorry our property was not to your expectations and for the service issue you experienced. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, we will use your comments as a training tool to improve our service going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Jeff, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation and were impressed by the service provided by our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant time, we are sorry for the cleanliness issue you experienced. Your feedback has been shared with the housekeeping team so that our future guests never encounter a similar issue. We hope to have an opportunity of hosting you back so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Vickie, thank you for the fantastic review of Extended Stay America. We're glad to know you enjoyed the amenities we offer and that you loved your well-appointed room. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Leonard, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Gurule, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with Danielle for taking good care of you. We appreciate your feedback and look forward to welcoming you and back soon. Sincerely, Hotel Management