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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Just ok-good location Front desk people really nice. I just hate you have to ask for everything from a hair dryer to a coffeepot. Room smelled smoky.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry you were disappointed with our in-room amenities. Please know hairdryers and kitchenware for your suite are available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. Also, We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smoke smell. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Mana... read more
The room was clean and conveniently located near everything. There was a last minute mix up with my room. The desk attendant did make a effort to contact me about this. I give five stars just for the effort he made.
Business response:
Charles, thank you for selecting Extended Stay America for your visit and for sharing your comments. We are glad to know you liked our courteous associates and your well-appointed room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Nice room I enjoyed my one night stay. The room was clean and spacious. Would be great for a more extended stay
Business response:
Kathleen, thank you for the nice feedback! It's so nice to know you were so happy with the spaciousness and cleanliness of your suite with the fully-equipped kitchen and that you had enjoyed your time with us. Our entire team at Extended Stay America thanks you for staying with us, and we hope you will come back soon! Sincerely, Hotel Management
It was very satisfying. I loved the comfort of the place.
Business response:
Nate, thank you for the glowing review of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
They charged $68.00 but to be honest one can find a better place by paying $10.00 more. It’s ok place for just night stopover nothing more than that!!
Business response:
Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I just needed to spend one night and it worked out well. Only thing missing was a hair dryer in my room, and no one was at the desk to ask about one. I will definitely use them again, if I am in the area. Liked having coffee ready early in the morning. The staff was very nice and helpful. I was starving when I got there and they gave me a number to have a pizza delivered.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were happy with the service delivered by our associates and that you were able to take the advantage of our morning breakfast. Thanks again for your feedback, and we look forward to seeing you back soon. Sincerely, Hotel Management
good hotel Clean, quiet, & comfortable. Breakfast was minimal. Had to wait for coffee in lobby at 7:30. It came.
Business response:
Davis, thanks for posting your review. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. However, we are sorry our breakfast wasn't to your satisfaction. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.