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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was expecting a no frills experience, but this place was nasty. Despite being in a nonsmoking room on what appeared to be a nonsmoking floor, the hallway reeked of cigarette smoke and my room also had a strong smoke odor. Additionally, the toilet seat looked like it had not been cleaned and the tub did not drain properly.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will work with our housekeeping staff to ensure that we are thoroughly eliminating smoke odors. Additionally, our hotel is in the process of converting to a fully non-smoking property. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a be... read more
Hotel needs work This hotel needs a lot of work! The bathroom floor was separated from the tub & cracked. The floor was very dirty, I mean hair in the corners, gross!!!! The cabinet doors need replacing & the bathroom door also need replacing!the mirror in the bathroom was too high, an antiquated medicine chest!! The carpet was very dirty & stained! The free breakfast was a joke, granola bars & coffee! I will not stay here again
Business response:
Thank you for posting a review of our property. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are implementing deep cleaning and preventative maintenance procedures. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Drive By This was THE MOST DISGUSTING stay of my 58 year life. Smoke smell fills the hotel and the rooms. Mold in the shower, bedding full of cigarettes holes. Had it not been midnight, we work never have stayed. Absolutely disgusting. The zoo has better living conditions.
Business response:
I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Much better choices! Room was dirty, spill on end table. Strong smoke smell in entrance that we used, in back of hotel, a stupid layout, go upstairs to get to lobby. We were on the 1st floor. Not an actual check in desk. A managers office. There are far better choices in West Hills/ Knoxville.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly cleaning and inspecting rooms prior to guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
WORST SERVICE EVER WORST EXPERIENCE EVER!! So I had three reservations for my employees and myself. They failed to honor two of the reservations. They knew they didn't have the rooms and didn't tell anyone until we tried to check in. However, I still got billed. I asked what they were going to do about it and they told me to call Hotels.com. They failed to deliver, and I have to fix their screw up. No apology, nothing. That would not have been so bad had I not called to confirm twice.
Business response:
Thank you for your recent review of your experience with us. I sincerely apologize that we were unable to accommodate your stay. In response to your feedback, I will review our check-in procedures with our staff and make sure we are closely monitoring our room inventory. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Quick trip The hotel is in a good location, but the overall condition is run down.
Business response:
Thank you for your recent review of your stay. I am sorry to hear our hotel’s appearance was not up to standard. I am pleased to let you know that our hotel is scheduled to be remodeled next year. Still, I am pleased to read that you enjoyed our convenient location. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stay far away. This place is disgusting. Chairs had huge water stains. Gum was stuck between headboard and wall, small bloody spots on pillow cases. Dirty marks on sheets. Carpet was very stained. Bath drain didn't work well. We were afraid to touch anything. Advertised breakfast did not see anything except a coffee container and a couple granola bars in small lobby.
Business response:
Susan - Thank you for bringing your experience to our attention. The conditions you described are unacceptable. Please accept our most sincere apologies. We will retrain our housekeeping staff to ensure your experience is not repeated. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stay away..!!!! Carpet was digusting. Chair had burn holes and huge water stain in seat. Gum wedged between headboard and wall. Small dotted bloodstaines on pillowcases. Bathtub didn't drain. Totally DISGUSTING!! I've never stayed in such a trashy place
All smoking If you don't smoke then this is not a hotel for you. The whole hallway and room (even non smoking room) smell cigarette.
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.