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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ask for the 2:00 AM Wakeup Call! Check-in was easy enough and the room was moderately clean with dirt on the kitchen counter and hairballs in the bathroom. We looked past the mess as we were tired from a long day. At 1:00 AM somebody began pounding on our door and trying to key in. After a second attempt, with the front desk employee, we notified them that the room was occupied. Around 2:00 AM, the front desk called to inform us that we were placed in the wrong room and might have to be moved. Fortunately, we were allowed to... read more
Business response:
Thank you for your feedback. Although you were satisfied with some aspects, we are extremely sorry for the issues you encountered while you were here. To ensure a comfortable stay through exceptional service is what we aim for, but we sincerely apologize we fell short in making this happen for you. Your comments have initiated additional training for our entire associates as we continuously improve. We deeply regret the inconvenience caused, and please consider choosing us again so we can deliver you a much better experience... read more
Very bad experiences... The non-smoking room had very bad smoking smells and my kids kept coughing in the room which forced us to have to cancel it after 9pm and switched to another hotel 30mins away... Very bad experiences...
Business response:
Thanks for taking the time to review our hotel. We apologize your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this suite receives a deep clean to remove the unpleasant smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us in lieu of moving to another hotel. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. General Manager
Do not book this hotel if you are looking for non-smoking or a pool. Our room had a very strong odor of cigarette smoke that we could not get rid of for 4 days. We couldn't even open our windows because everyone was smoking right outside them. The woman at the desk got us and extra fan for the room, but that didn't work to air out the room either. When we decided to check out the pool, it was filled in with concrete. NO POOL!!
Business response:
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
NOT PET FRIENDLY My fiancée and I stopped in with our puppy on the way home from visiting my mother. I was told there would be a $25 charge for our puppy which was fine. They put us in a room with a messy bed, rings from a wet cup all over the counter and the trash was full. No one stayed at the front desk and it was 11 at night so I didn't really want to take the time to try and request a new room. After 10 minutes of being there our puppy was absolutely covered in fleas. The manager says there was no payment for a pet nor ... read more
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Not a great place Staff was friendly....but no pool..no fitness room...and wasn't clean
Horrible Room was dirty, bathroom was a mess hair in toilet, Tub wasn't clean dirt on the floor. Water puddle in the fridge, and kitchen wasn't clean.
didn't sleep well due to the noise. the room was loud with doors being opened to the lobby, the breakfast was granola bars and muffins. No knives and forks in room as they had been taken , the clerk said we could ask and they would bring them.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay was noisy due loud doors to the lobby. Your comments were reviewed by the staff, and we will be working with maintenance to adjust the doors to make sure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance... read more
xtra charge for late check out & shower didnt work checked into my room, immediately noticed huge blue paint smears on the wall on one side, and a huge area of paint peeled of the wall on the other. still, not a big deal to me, decided to shower before dinner & then i noticed the switch to convert the water flow from the tub spout up to the shower was missing. (by this time i was already unpacked, settled in & undressed) I tried to call the front desk to see how to operate the tub in case i was missing something, but the pho... read more
Horrible Scary! cops showed up while i was there, there were bugs in the bathroom and the room smelled horrible.
Business response:
I would like to thank you for writing a review of our property, please accept my apology that the police were there during your stay. I shared your review with the staff and we will communicate with each other to ensure that we rectify these issues before renting the room. We hope that you will give us another chance if your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.