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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best The room smelled of cigarette smoke. The carpets in the room should be replaced because of the cigarette smoke smell. When we use the sofa bed it was very cramped and crowded in the room.
Business response:
Ellen, thank you for your review. That being said, we are sorry for the issues you had with your room. We have shared your feedback with the concerned teams and will take actions for improvement. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Drive one exit further. The best part was check in. It went downhill from there. The property needs refurbishing - badly! The carpet was stained and unclean. I was uncomfortable walking in my bare feet. There was an unfresh odor in the room. Even though it was a "non-smoking" property, it reeked of little else. My pjs smelled of smoke the next night. Couldn't recommend.
Business response:
Lynda, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Troy, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Smelled, disgusting, dirty I guess I should realize when there are signs up saying, " not responsible for personal items " should have been a clue. Expedia let me down on this one. Staff should be provided HAZMAT gear.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
disgusting I am not one to ever write a review on a hotel but this hotel was horrible. When I first stepped into the hotel, it smelled like smoke. We stayed on the first level and that smelled like smoke as well. We left for the night to get some food and when we came back around 11:30pm there was a couple fighting. They continued to fight until we left at 5:00 am. The fighting was so bad, the police should have been involved. When we asked the front desk for a refund, we were told you have to call 3 times to the front desk ... read more
Business response:
Layne, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Stay away! extremely dirty! sheets were dirty. when you pull up and it states the hotel is not liable for any theft or break ins ....very dirty, the tv had a crack in it, the sheets were stain with hair on the sheets. the phone was incredibly dirty. we couldn't stay I had ask for a refund, the clerk was apologized. didn't help!
Business response:
Colleen, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback regarding cleanliness is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. Please consider giving us another chance to serve you better on your next stay with us. Sincerely, Hotel Management
Ants Ants. Bug bites.
Business response:
Darron, thank you for your review. We are sorry we failed to provide you the clean and comfortable suite you expected. We regret the unwanted visitors you encountered in your room. Thank you for bringing this to our attention. We have scheduled additional treatments to prevent this from happening again. We hope to have the opportunity to make it up to you at a future visit. Sincerely, Hotel Management
Was very nearly turned away after midnight Short version: Had a reservation weeks in advance. Didn't get a chance to check in during the afternoon and I knew I'd be late getting in, so I called to confirm the reservation and let them know I'd be late. It took 4 attempts before someone at the desk answered. They assured me all was fine, a note would be left for the nightshift, etc. But when I arrived after 1:00, the only record they had of my reservation was for the *next* night, despite my email confirmation stating otherwis... read more
Business response:
David, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take actions to identify why we failed so we can prevent these issues from occurring again. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Business response:
Mostafa, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.