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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like sleeping in a kennel If you love animals this is your place. Have stayed in "pet friendly" hotels but nothing like this. Almost ever other room had animals, and loud animals. Constant barking. Room was switched and accommodated us with that after I had to indicate, they will switch our rooms or move the dogs out! Constant noise of doors slamming heard from all floors and doors.Smelled of animals and smoke, even though listed as a smoke free hotel. Was like a cheap efficiency but had to ask for everything you needed. Bed... read more
Business response:
Christine, we offer our sincere apologies for the housekeeping and noise issue you encountered while you were here. We regret the inconvenience you encountered in here and that we couldn’t deliver you a clean and comfortable stay. Your feedback highlights the area of development, so it is discussed with our housekeeping team to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Counting on your kind generosity to accept our apology, we hope you will consider returnin... read more
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Never again at this location Worst stay I have ever had at a Extended Stay, Smelly, on ice machines had to ask for cook ware Bed very uncomfortable, breakfast was a joke..
Business response:
Randy, thank you for reviewing our hotel. We apologize for the odor you experienced during your stay and for not meeting some of your expectations. We have shared your feedback with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. Please know every room has a full-size refrigerator which includes ice trays for our guests’ convenience and that is why we do not have the ice machine on the floors. We will also share your feedback with our Brand Leaders so that they can use ... read more
Originally booked at Extended Stay America Knoxville - West Hills but they moved our two rooms to ESA Cedar Bluff due to overbooking. Our room was supposed to be the same as the West Hills reservation but it was two twin beds, not a queen size bed. The employee that works the front desk, Danielle, was very accommodating and turned our twin beds into a king which was satisfactory for us. It appears that this ESA is mainly occupied by long term workers, which could account for the run-down facility. Cedar Bluff needs some seri... read more
Business response:
Barbara, thank you for sharing your review. We are so sorry for not being able to accommodate you this time. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
I checked in and when I turned on the light the kitchen area walls and fridge had cockroaches crawling all over. I told the manager I could not stay there and stayed at Comfort Inn down the street.
Business response:
Jack, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
bad odors, roof leaking, dingy rooms, outdated in every way
Business response:
Russell, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The staff constantly think you doing something illegal and it's a non smoking rooms so you go out to smoke and talk to someone they automatically think u dealing drugs . They accused my boyfriend of this after we where in our room for one day and made us leave with a four year old child. It's quite upsetting that you can get a room and try to enjoy your neighbors in motel without getting accused of trafficking drugs in and out your room. When we just cooked dinner for our friends.!!! I will not stay at this motel again. Rude... read more
Business response:
Thank you for taking the time to review our hotel. We apologize for the behavior of our associates and appreciate you for bringing this to our attention. We are reviewing this incident with our team to handle these type of situations more tactfully in the future. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Roaches and other bugs in the bathroom made me wish it wasn’t too late at night to leave. Then woke up with sore ribs from the bed springs or coils digging into them because the mattress was so terrible. It was cheap so guess that’s what you gotta go through. Told hotel staff and they acted like they didn’t care
Business response:
Joseph, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. Please be assured that we have shared your feedback with the appropriate departments and are working with them to eliminate the specific problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Not good! The room was nasty dirty! The television remote still had barbecue sauce (or something) on it, there were no trash cans in the room, and the floor was sticky.
Business response:
Thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. Your feedback has been discussed with our housekeeping team to be more diligent with their work so that our future guests never experience the same. Thanks again, and we hope to have an opportunity to welcome you back so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.