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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inconvenient Carpet and bathroom was not clean; sofa bed was extremely uncomfortable; breakfast was only muffin and coffee (it should better be named as snack, rather than breakfast)
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the carpet and bathroom were dirty. In response to your feedback, we are speaking with the entire team to ensure this doesn't happen again. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
There were bugs crawling all over!
Business response:
Thank you for your recent review of your stay. I sincerely apologize tabout the issues in your room. In response to your feedback, maintenance is looking into this right now, and our contractor has been contacted to treat the area. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
sad bad
Business response:
Thank you for your recent review of your stay. I am sorry to hear that it was sad/bad. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It was bad, people was stomping area above me from 12:30am till 3:30am the first night then the second night the people next to me were beating on the door in the middle of the night then they kept on slamming the door
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We were disappointed to hear your stay was not a positive one due to noise around your room. Thanks to your comments, we will be monitoring the building more often to alleviate this issue. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Do not recommend a stay at this hotel. This hotel is not up to the standards that we have come to expect thru Hotels.com Overall feeling of poor cleanliness and depressing surroundings. Poor bed and noisy a/c right over bed.
Double check before booking if you have disability Hotel staff was very nice, but we did have to wait quite a while to get someone to check us in. The lobby was strange in that you had to go up stairs inorder to get to rooms. Not sure where elevator was or if there even was one accessible from the front door. We got back in late in the evening after seeing a game and were surprised by the amount of cigarette smoke in the hall. For a non-smoking hotel, it was clearly evident and when we reported it the next morning, the staff... read more
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the staff; however, we apologize that the hall smelled of smoke. Thank you for letting us know this. We were able to find the room it was coming from. Also we do have a first floor that is accessible from the parking lot without the use of steps for those that need it. \We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very disappointed Extremely disappointed all around the hotel staff one of them was so rude to me and embarrass me so much I will never B able to forget that
Dirty Rooms! The room was disgustingly filthy. We did not notice until in and settled, but there was varied dried food all over the inside of the M'Wave, dried food residue on the counters, and assorted hair all over the bathroom floor, sink, shower, etc... DO NOT STAY HERE! Cheap, but certainly not worth it!
Business response:
Thank you for providing us with details about your stay. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have begun retraining the housekeepers to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.